Need Urgent Help with Eheim Ecco!

[JazzyB]

Hi folks, just wondering if anyone here owned an Eheim Ecco canister filter?

I've set my 2231 up and it was running great. I put it in a bucket, as a pre-caution, and had it running for about 7 hours overnight. I awoke this morning to find about a liter of water in the bucket. It doesn't appear that there was any water leaking from the tubing or where the tubing joins the filter itself. I've just dismantled the filter and have taken it completely apart to inspect - everything "looks" okay.

Any ideas on what could've caused this? Or is this normal? I'm not aware of canister filters dripping water.

I'd appreciate some quick help!! If you reply to this on the forum I'd also appreciate it if you could email me (jazzybjazzy@hotmail.com) as well... that way I will hear the noise that OE makes when a new email arrives.

Thanks in advance!:confused:

[ROLLIN]

I'll bump this for you. RTR is browsing this forum now and he seems to be the aquariacentral expert on eheims, so hopefully he'll take a look.

[blitzen25bm]

dont have an ehiem but how about drying it all over and putting it back together to see where the water is comming from. i usually use hose clamps for the hoses. i bet its leaking from the lid where it fits onto the filter, check to see if the orings are seated and put a nontoxic lubricant on it. petroleum jelly would work if its nontoxic to fishes im not sure. -john

[JazzyB]

Well, I heard back from Eheim about my filter problem. They emailed and called - impressed!

It appears it's a small sealing ring on the inside of the motor that's causing the problem. They advised I send it to their Montreal office and they'll repair it and return it at no cost. I guess the initial high cost of the filter helps to pay for the great service they're offering. Can't complain.

I'll update this post once I receive my repaired filter back from them.

[JazzyB]

Well, as I said earlier, I'm impressed with Eheim's after-purchase-care. Well done Eheim!

Instead of just fixing my o-ring problem the decided, without any prompting whatsoever from myself, to replace the entire 220 volt motor with a 110 volt one. Meaning I don't need to use a transformer to use my Euro filter in Canada. Great news for me!

I just hooked up the Ecco 2231 and it's running smoothly and providing lots of surface agitation and the fish are loving it!

You may pay more for an Eheim filter, but as the old adage says, "You get what you pay for!"

Well done Eheim!