Need Urgent Help with Eheim Ecco!

[JazzyB]

Hi folks, just wondering if anyone here owned an Eheim Ecco canister filter?

I've set my 2231 up and it was running great. I put it in a bucket, as a pre-caution, and had it running for about 7 hours overnight. I awoke this morning to find about a liter of water in the bucket. It doesn't appear that there was any water leaking from the tubing or where the tubing joins the filter itself. I've just dismantled the filter and have taken it completely apart to inspect - everything "looks" okay.

Any ideas on what could've caused this? Or is this normal? I'm not aware of canister filters dripping water.

I'd appreciate some quick help!! If you reply to this on the forum I'd also appreciate it if you could email me (jazzybjazzy@hotmail.com) as well... that way I will hear the noise that OE makes when a new email arrives.

Thanks in advance!
:confused:

[superjohnny]

About your canister, you have a leak, try re-sealing it. Canisters can be tough to seal at times. Leaking is not a "feature" of these types of filters. If they are working correctly they do not drip and make very little noise.

You can also enable email notifications in your profile preferences... just fyi.

[JazzyB]

I sort of figured out what is happening with my Ecco 2231. There are a few manufactured openings near the seal where the top part joins the base of the filter. If I tilt the filter to either side then water escapes through there. BTW, the filter is extremely quiet and aside from this problem works fine. I'll email you a picture showing you what I mean by the openings. Maybe we can figure out what's wrong.

How do you re-seal a filter?

[JazzyB]

Here's a picture of the openings I was talking about. I've emailed Eheim but haven't received a reply yet.

[JazzyB]

Well, I heard back from Eheim about my filter problem. They emailed and called - impressed!

It appears it's a small sealing ring on the inside of the motor that's causing the problem. They advised I send it to their Montreal office and they'll repair it and return it at no cost. I guess the initial high cost of the filter helps to pay for the great service they're offering. Can't complain.

I'll update this post once I receive my repaired filter back from them.

[JazzyB]

Update on the Eheim 2231 repair:

I've spoken with one of the Eheim tech. guys in their North American office in Montreal who informed me that not only will Eheim repair or adjust the o-rings but that they will replace the entire motor, which was 220volt (European rated), with a North American rated one.

That's great news since I had to use a voltage transformer to use the filter previously. I should be receiving the filter sometime this week and will update everyone on its use. So far Eheim gets a BIG THUMBS UP for their after-sale service!

[JazzyB]

Well, as I said earlier, I'm impressed with Eheim's after-purchase-care. Well done Eheim!

Instead of just fixing my o-ring problem the decided, without any prompting whatsoever from myself, to replace the entire 220 volt motor with a 110 volt one. Meaning I don't need to use a transformer to use my Euro filter in Canada. Great news for me!

I just hooked up the Ecco 2231 and it's running smoothly and providing lots of surface agitation and the fish are loving it!

You may pay more for an Eheim filter, but as the old adage says, "You get what you pay for!"

Well done Eheim!