A really bad company to do business with

you should write to consumerist.com

they love stories like this, and they might tell you what your options are on making things right.

btw,

sorry to hear what happened. that sucks.

I am sorry that happened to you that really sucks. Did the fish make it?

/begin rant
I rented a trailer from them when I moved up here. They didn't have a "ground" on the hook up to the lights or an adapter mind you...BLEW THE LIGHTS ON MY VEHICLE!! They went out in CT in the middle of a blizzard! I got a $50 ticket in MA for driving w/no tail lights...had to hold the brights on the whole way cause the clicky thing was broken in my car....I returned the trailer to them and explained what happened. They insisted in no way could the ground be responsible...well guess what? 2 weeks later I needed to rent another trailer to move my stuff into my apartment I got the same trailer...and a new item....a freeking adaptor w/a ground!!! Bloody miracle eh? They tried to charge me double because I returned it half an hour late...wtf? They caused my lighting system to fry out! I placed several complaints because after the fine, the part to fix my lighting system, not to mention having to jimmy rig a breaker because Chevy stopped making it in like 1995. I just wanted them to own up to having faulty arse equiptment...no such luck. So yes, UHAUL SUCKS and I will NEVER rent from them again.

/end rant

I also had a problem couple years ago with them on a truck. They are such piece of crap. I found left over food in the glove box moldy and the blower fan did not work for AC/Heater. I called and complained but they did nothing for me just said sorry and hung up.

The bad thing with U-Haul is that it is extremely franchised out that most of the time the actual company puts blame off on the place you rented it from and the place you rented it from puts blame on the actual company.

I've found that filing a complaint with the Better Business Bureau usually gets a response. It's worked every time for me, except with Cingular/AT&T (they said they couldn't reach me because they didn't know my phone #???????).

The most recent BBB complaint that I filed was against Hewlett-Packard regarding a warranty issue. Now when I email them for support they respond quickly and are VERY nice.

feemia said:

I've found that filing a complaint with the Better Business Bureau usually gets a response. It's worked every time for me, except with Cingular/AT&T (they said they couldn't reach me because they didn't know my phone #???????).

The most recent BBB complaint that I filed was against Hewlett-Packard regarding a warranty issue. Now when I email them for support they respond quickly and are VERY nice.

Click to expand...

It's amazing what a good complaint can do especially to the ones that count :evil_lol:

Around here, U Haul seems to be the best company for the job. The problem is, even though they're the best, they suck.