Is this my fault???

[butterbar]

Ok, this is the situation.

I ordered this power reactor from company A (same city as myself) on the 24th of November and two days latter still did not get any info about shipping. sent an email and waited.... on December 2 I sent another email and this time the Comp A said that the product was shipped direct from Company B however they said that the address that I gave them was wrong??? I check my invoice and I had given them my correct address.

Asked Company A for refund so I could go directly through Company B, no go! Contacted company B to find out the situation and they in turn contact Company A and state "I will not sell to the guy if he gets a refund from you"

Company B did say that they shipped it out on the 26th and that appears to be correct however I don't think that they have the correct address! So What to do???

Butterbar

[beviking]

Send a copy of your invoice (that has the correct address on it) to company A and hold them accountable. If that doesn't work, do the same except contact the Better Business Bureau and/or state agency that handles business matters.
Remember to keep dates, times, and names of contacts.
Good luck!

[Kagh't]

i'd say go to your trading standards officials, and see what they think of the matter, if it's just a simple misunderstanding then they should be able to see that and set you straight, if not, they can step in a try and sort things out.

in the meantime, check addresses, and send your invoice to the company a and try and make sure everything is right.

[><(((\"> JLange]

If you paid by Credit Card, contest the charge with your CC company. That will get their attention, and probably your money back.

JOhn ><>

[cblin]

Butterbar, hopefully you did charge it to a credit card. It's a lot easier to dispute a charge with a credit card company.

However, even if it debited out of your checking account via debit card, you can still dispute the charge with your banking institution.

Sounds like you have two fishy companies with bad customer service. I would fax or scan the invoice that you have on hand to Comp A. I would get a tracking # of the item that Comp B said they shipped. Track the package and see if it got delivered or possibly returned to them. Be persistent with Comp A. There's no reason for you to deal with Comp B, since you didn't directly buy from them. Comp A is giving you the run-around. (Example, if you rent a Taurus from Budget, and the car broke down, you wouldn't be contacting Ford, you'd be contacting Budget). If you can't get it resolved, ask for the supervisor. If the supervisor can't get it resolved, ask for his supervisor.

If Comp A did indeed make a mistake, I'd ask them to overnight the item to you as courtesy!

BTW, is the issue resolved?