Not to say that it couldn't be a malfunction but having 3 myself I can tell you that human error come into play more often then not when there is a problem with these strait forward machines. Here is my personal check chronological list that is also recommended in the instructions.
1. Before every re-assembly lubricate all O-rings (lid, hose ends, basket O-rings) and gate valves making sure they turn easier and never force a valve to open or dislodge, gently rock until it moves.
2. Make sure all basket content have space enough for O-ring contact between baskets, and that the lid O-ring has not become dislodged from its lid groove and is lubricated on both sides.
3. Never force the lid on and make sure its placement is correct with respect to the lid and canister intake out flow tube placement. Always make sure you have at least 2 gallon of water in the canister before closing the lid. Always make sure you tighten the lid nobs from the completely loose position and tightening each nob a little at a time in a staggered crisscross manner until snug NOT OVER TIGHTENED unevenly or air will get inside.
4. Make sure your hose valves were lubricated before inserted and clamped to hoses, make sure your clamps where placed correctly and snug not over tightened so as not to leak water or let air inside.
5. Make sure your intake hose with the strainer on the end is the long hose farthest away from the canister and that the out-flow hose the one with the spray nozzles is your short hose directly above the canister. Make sure you have the right hose connected to the right port on top of the canister where it is stamped IN and OUT.
6. Make sure you have the gate valves ON/OFF positioned correctly and that you understand which way is ON all the way and which way is OFF all the way by looking closely and becoming familiar with these valves and the way they work.
7. Consider any flow obstructions in hoses from packing material or over packing of baskets with polishing media.
8. When stumped use the video CD provided that covers assembly and all aspects of use for the section giving you trouble. This canister is easy to operate but if human error comes into play it can be frustrating.
9. Make sure the bottom drain valve is off and cap cover is snug tight and not loose, O-ring lubricated.
10. Most all of this O-ring lubrication with vasoline is just for initial set up, after which only occasional lubrication is necessary.