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PlantedWetLife
02-04-2010, 11:05 AM
soo... I was picking up some pizza for my hungry wife, when I decided to pop-in the nearby LSF (Petcetera) and see if they had any good food options for my skippers...

I usually try and avoid the tanks there, they never really look healthy, but I couldn't help but browse and fantasize about rescuing one or two...

I noticed that a lot of the tanks were empty, and I figured they must be expecting a big new order and are making room or renovating or something, then I looked closer and I noticed about a dozen dead fish, something I've learned to tolerate in my favorite under-staffed local-owned store (not in that number, but occasional casualties), but in an LSF with a fleet of minimum wage teenagers, you think they'd at least try and hide the casualties.

I noticed a cute little plecostamus with no price-tag, so I asked for "someone from fish" to help me, and this red-eyed, nervous-looking guy comes up and says "They're $5.99, but I won't sell you any fish right now."

"No fish?" I ask surprised. "Why not?"

he replied "Because they're all going to die. Every last one of them."

"WHAT?!"

"One of the 'new guys' ran out of water declorinator/treatment and instead of telling anybody, just filled all the tanks up with tap water. We didn't catch on for over 8 hours."

"Does he still work here?" I ask (not knowing what else to say, a little shocked),

"He doesn't know it yet, but not anymore."

===

So, I was really sad for the hundreds of fish casualties of ignorance and stupidity, but then I started thinking that maybe this is just a symptom of the corporate big-box pet store. This kind of thing likely happens all the time, and it wouldn't affect their bottom-line very much.

In their defense, many of the staff looked visibly very upset, and one girl was crying a little, but still, this is what happens when you hire any joe-blow who'll work for next-to-nothing and put the lives of animals in their hands.

I almost bought the plecostamus anyways, even though the guy said 'no warranty' (a policy I don't see in pet stores I respect anyways), I was still considering an attempt to save at least one, but the damage must've been too great. As I was deliberating, I saw dozens of fish begin to half-float/stop-swimming and I just had to get out of there.

===

Am I still in shock? Or is this something people need to realize when they support LSF? I do know one LSF (accross the street from another I don't like) where the fish staff are very knowledgeable, helpful, and caring, but my experience with the corpratization of any industry tends to be way more negative then positive.

chefjamesscott
02-04-2010, 11:23 AM
cest la vie when averice and greed drive the boat!!!

toddnbecka
02-04-2010, 12:11 PM
You can't blame the whole company for the actions of one moron unless he/she runs the company.

chefjamesscott
02-04-2010, 12:45 PM
sorry I disagree.

For example for this problem the solution is very very very simple, you go to their shelf and grab a bottle of prime and bam tap water problem solved. Or for that matter whatever dechlor they use. Because I am absolutely sure that their shelves are not empty.

edit:I just saw the poster is from saskatchewan so if it is the store in regina, there is also the aspect that it seems to me that the company petcetera is in financial distress and they do not get regular fish shipments, as well their whole filter system is in a state of disrepair

Lab_Rat
02-04-2010, 12:46 PM
Mistakes happen, and if it was an honest mistake, it really sucks, but he's only human. Happened to one of my LFS, one of the best ones in fact. Guy simply forgot to dechlorinate, they lost over $2k in fish, and some were rarer species. It was very sad but it was in no way intentional. I highly doubt he will ever forget to put dechlor in again.

jpappy789
02-04-2010, 1:10 PM
sorry I disagree.

For example for this problem the solution is very very very simple, you go to their shelf and grab a bottle of prime and bam tap water problem solved. Or for that matter whatever dechlor they use. Because I am absolutely sure that their shelves are not empty.

edit:I just saw the poster is from saskatchewan so if it is the store in regina, there is also the aspect that it seems to me that the company petcetera is in financial distress and they do not get regular fish shipments, as well their whole filter system is in a state of disrepair

After 8 hours I would assume the damage is irreparable. At some point you have to cut your losses. By the OPs description it seems like the workers there were visibly distressed, so it's not like they just sat on there arses and not give a ****.

chefjamesscott
02-04-2010, 1:22 PM
After 8 hours I would assume the damage is irreparable. At some point you have to cut your losses. By the OPs description it seems like the workers there were visibly distressed, so it's not like they just sat on there arses and not give a ****.

EDIT:And therein is the problem with the power of assumption. My posts thus far are not to reflect on the employees but rather for the corporation they work for since such is the subject matter of the thread

I would disagree with that. For 2 reasons fish are very resiliant. I would liken this to an asthmatic who is made to go without their inhailant. They will get progressively worse and worse as the o2 content in their blood drops till they reach a point where they need the emergency puff to fix or a trip to the emergency. So too this water issue could be prevented just as an asthma attack can be prevented by using dechlor/preventative inhaler or the progressed straight tap water exposure/asthma attack which if left alone will cause the fish/person to die of suffication which can be prevented with the use of emergency treatment.

I would rather an attempt be made to treat the water after the fact than simply assume that they are all going to die anyways. After all the attempt to fix the issue may well be the fulcrum that helps tip the balance in the favour of a favourable outcome.

And might I ask where it is that I said .[/QUOTE] they just sat on there arses and not give a ****.[/QUOTE] because it escapes me where I have said it!!!!

This being said petcetera very much ties the hands of it's employees from doing what needs to be done. If it is the regina store, I can assure you that this is the case, not that the employees don't give a **** :popcorn:

PlantedWetLife
02-04-2010, 2:58 PM
yes, it was the Regina store.

yes, people make mistakes.

yes, the store is in financial distress.

no, that doesn't excuse them completely, but I hope they learn from this.

==
Aditionally, couldn't the fact that they have most of their tanks connected (like in groups of 20) be a part of the problem?

The Zigman
02-04-2010, 2:59 PM
nice avitar...

Oh And I think you meant LFS...


did they even try to dechhlor the water after the fact?

Fishfriend1
02-04-2010, 3:10 PM
well id think that if the fish are still alive after 8 hours then they are the hardiest and wont die so you can fix the problem. You should have still bought that poor little fish just to help it survive, thats what i would have done..

Somervell
02-04-2010, 3:23 PM
I fail to see why using a $100 worth of prime to attempt to save several thousands of dollars worth of fish would not be worth it, ethically and financially I doubt if they could claim it as an insurance claim, because in their industry, what happened would appear come under incompetence, at the very least. Something isn't adding up in my book.

chefjamesscott
02-04-2010, 4:18 PM
yes, it was the Regina store.

yes, people make mistakes.

yes, the store is in financial distress.

no, that doesn't excuse them completely, but I hope they learn from this.

==
Aditionally, couldn't the fact that they have most of their tanks connected (like in groups of 20) be a part of the problem?

no doubt

the aussie ex head fish/reptile keeper from that store is a friend of mine.

I won't use his words to describe the new management of petcetera, but truly they have no idea how to do things! And they definitely put handcuffs on their employees in regards to deviating from their corporate rules. SADDDDDDDDDDDDDDDDDDDDDDDD!

Most certainly the wall o tanks being connected is a huge issue.

ksane
02-04-2010, 5:30 PM
You should've bought a few. Several years ago someone at my brother's work dumped clorox in the fish tank (spite, stupidity, thinking it was funny? i don't know). As soon as he found out he snatched up what fish were still alive and took them home-2 Plecs and several Convicts. He's still got the Plecs and the Convicts bred like crazy until he finally gave them all to a fish shop.
I don't think you're melodramatic. It's a good sign when people feel sadness at this sort of thing. The young girl crying about it means there's hope for the world yet.

psyche
02-05-2010, 9:25 AM
I agree. If the fish is still alive them treating the water could still save it. Or they could at least kill it humanely. A fish store should have a euth tank.

PlantedWetLife
02-05-2010, 9:39 AM
They did emergency treat the water, but after 8 hours or more exposure, most of the fish were already dead, only some hardy mollies and platys. Too bad that Aussie isn't there anymore, he was rad.