I have SBC Yahoo DSL.
They have been pretty good so far, never really had any problems with them before.
A couple days ago I noticed my speed was REALLY crawling. I knew it wasnt anything on my end, as I have made no changes. So I go to their chat session and tell them about it.
They have me do a speed test. An SBC Yahoo speed test.
Well, turns out I am now running 13.6 kbps.
This is slower than dial up!!!!
I give them the test ID# (I guess they record the speed test so they can look it up). And of course the chat person tells me to call someone else because he has no clue what to do.
So I call them and get someone in India. I give them the reference number, and such. They obviously know something is wrong so they put me on hold.
2 Mins later she comes back on, and tells me that the tests from their end show them that everything is just peachy and running at max speed.
Never mind that the speed test on THEIR website tells differently.
I remind the lady "The speedtest showed I am running 13 kbps".
Her response: "Well, everything looks find from our end so screw you"
OK, OK, she didnt really say that last little bit, but she might have.
SBC Has 3 contact options, chat, phone, or email.
So I try the third option.
I send them an email with my experience and my test ID# again. I also tell them if they do not get this resolved this will go to the Attorney Generals office (A Friend of mine in OR had a run-in with his ISP. The AG office fined his ISP $10,000).
Well so today I come back online and the internet is back to normal speed, and I have an email message from them saying "Well, this issue has been resolved over the Voice Support system".
Whatever that means I have no clue...
Has anyone had problems with SBC before? Or was SBC just plain SLOW the past few days for you? Or are they playing games and cut my bandwidth in half many times over?
They have been pretty good so far, never really had any problems with them before.
A couple days ago I noticed my speed was REALLY crawling. I knew it wasnt anything on my end, as I have made no changes. So I go to their chat session and tell them about it.
They have me do a speed test. An SBC Yahoo speed test.
Well, turns out I am now running 13.6 kbps.
This is slower than dial up!!!!
I give them the test ID# (I guess they record the speed test so they can look it up). And of course the chat person tells me to call someone else because he has no clue what to do.
So I call them and get someone in India. I give them the reference number, and such. They obviously know something is wrong so they put me on hold.
2 Mins later she comes back on, and tells me that the tests from their end show them that everything is just peachy and running at max speed.
Never mind that the speed test on THEIR website tells differently.
I remind the lady "The speedtest showed I am running 13 kbps".
Her response: "Well, everything looks find from our end so screw you"
OK, OK, she didnt really say that last little bit, but she might have.
SBC Has 3 contact options, chat, phone, or email.
So I try the third option.
I send them an email with my experience and my test ID# again. I also tell them if they do not get this resolved this will go to the Attorney Generals office (A Friend of mine in OR had a run-in with his ISP. The AG office fined his ISP $10,000).
Well so today I come back online and the internet is back to normal speed, and I have an email message from them saying "Well, this issue has been resolved over the Voice Support system".
Whatever that means I have no clue...
Has anyone had problems with SBC before? Or was SBC just plain SLOW the past few days for you? Or are they playing games and cut my bandwidth in half many times over?
