True story- Pacu problems my horrible experience

puppylover794

AC Members
Jul 8, 2005
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California
(In the process of being re-written)

Thanks for all of your input everyone. I think some changes need to be made before sending this out. I appreciate all the suggestions/comments.
 
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sounds good. there's a few typoes i can see, but overall very professional and well written.

I frequently buy freshwater fish at Petsmart.

I can not resurrect my fish, nor change the past, but you can change the future by using the information I have provided to prevent other customers from having the same unpleasant and costly experience in the future.

i would remove the "In the future" at the end of this sentance. its just redundant. other than that though, it looks great.
 
Thank you!

Yeah sorry about the typo i had to remove some information for posting on here such as the beginning address & return address. Which Petsmart & manager's name. And the beginning happened to start with "I frequently buy freshwater fish from the (my city) Petsmart. When I took out my city information, i forgot to add "at".

But thanks for the help and compliment I appreciate it! =]
 
yeah, the letter sounds like it's from a graduate of the american public education system. but frankly whoever is reading it has probably had the same education.

your letter won't do anything, but if a thousand others write similiar letters there might be an effect. mostly your letter will just get some kid with the same education as you fired from your local petsmart, after it is forwarded to your local petsmart manager. hopefully he or she will find a better job after being fired.
 
They sell Pacu's because alot people buy them. Most potentially big fish sell quickly because alot of people are in this hobby for the short-term entertainment value of it.

IMO, it's not the stores fault for the bad advice. This is probably the only industry where a customer will ask a minimum wage employee alot of scientific questions. You set youself up for this by not doing any research.

Training new employees at an LFS about every fish they sell is almost like training a bookstore employee to read every book they sell.

If you want to know about a fish or want to know about a book, you've got to do the reading yourself.
 
I like how you also add the things about the store that you LIKE. That is always a good idea when writing to a company to complain about anything. They tend to pay more attention when it isn't someone who's just on a rant.

I think the part where you tell about how disease spread in you tank because of the dead fish....made it sound as if you left them in your tank for days after they died.....that didn't sound good.

I think it is a bit much to expect minimum wage employees to know EVERYTHING about all the products they sell. I do believe it is up to the buyer to do the research and to know what it is they are buying. They should, however, have some info as to the adult size of the fish they sell...in a prominant place by the tanks where the fish are kept. I know that some stores do this...PetCo for one...(and I have yet to see any redbellied pacus at the PetCo near me BTW).....and wether they are aggressive or non aggressive...(again, PetCo does this)...perhaps mentioning that thier competitor does these things...why don't they...may help.

It isn't too hard to come up with some tags with "ACCURATE" general information about the fish that can be mass produced and sent to each store. However....that sure wouldn't be helpful to them as far as selling fish goes...because that would mean that the fish would have a better chance at surviving and people wouldn't have to be coming back to replace them as often....bad business move... :D
 
chefkeith said:
They sell Pacu's because alot people buy them. Most potentially big fish sell quickly because alot of people are in this hobby for the short-term entertainment value of it.

IMO, it's not the stores fault for the bad advice. This is probably the only industry where a customer will ask a minimum wage employee alot of scientific questions. You set youself up for this by not doing any research.

Training new employees at an LFS about every fish they sell is almost like training a bookstore employee to read every book they sell.

If you want to know about a fish or want to know about a book, you've got to do the reading yourself.

I agree...

Ask the same question in a dozen different Petsmarts/Petcos/Petlands and you'll get a dozen different answers. Either that, or you'll get the stale canned answer that the employee was trained to give without the benefit of any real experience or insight. The bottom line is that people that have had experience in keeping a WIDE range of species successfully are very rare. You might get lucky and have an LFS in your area with one or two employees that have kept a wide range of aquaria for a long time and can offer sound advice without being rude or self indulgent. In my experience, many knowledgeable aquarists become jaded because they get tired of answering the same questions over and over and they have come to realize that most people are going to simply do what they want to do regardless what advice they give.

Many (but not all) of the employees working in big chain stores are young people earning a low wage. This is not necessarily a bad thing. Would you feel safe buying a car based solely on what the salesperson told you or would you take it upon yourself to do some research before you even spoke with a salesperson? It's a matter of self accountability. Why get involved in the hobby if you're not interested enough to take five minutes to read up on something before you buy it and throw it in a tank? Just for kicks, I googled "red bellied pacu" and picked the first site listed. It took me a grand total of about 10 seconds to see that this fish grows enormous, and using a bit of deductive reasoning, I was able to conclude that a 20 gallon tank would be inappropriate for such a specimine.

I've worked in fish stores and I currently own my own aquarium business. I've been subject to the age old industry argument from ignorant customers...

Joe Customer: "How big does this one get?"
Jaded Employee: "About 30 inches, that's not a good choice"
Joe Customer: "My grandmother is going to buy me a 55 gallon tank for my birthday"
Jaded Employee: "A 55 isn't big enough for that fish"
Joe Customer: "What size tank do you recommend?"
Jaded Employee: "I'd say at least a 300 gallon tank, if not bigger"
Joe Customer: "Well, I'll talk to my grandmother. He sure is a cute little guy."
Jaded Employee: "Yeah but he won't stay cute for long"
Joe Customer: "What other fish can I keep with him in my 20 gallon for now?"
Jaded Employee: *smacking forehead* "How about a Rottweiler?"
Joe Customer: "I really like these Neon Tetras"

The bottom line is that you wouldn't buy a 3/4 ton pickup truck if you only use it to trot down to the corner store for milk and butter once a week. If you let a car salesman talk you into the truck, then you're an idiot. The pet store chain will get your letter and probably only read the first sentence or two (if you're lucky). The pet industry is gargantuan. Sales equals revenue and revenue minus expenses equals profit regardless whether you are dealing with living creatures or cars. Pet shelters are overwhelmed and animals are euthanized by the thousands every single day because the world is full of ignorant people who want what they want, period.

Take the time to educate yourself. You'll find the hobby so much more enjoyable and enriching and you'll learn to trust your own judgment above all others.

Good luck and best regards.
 
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