darn Petsmart

[flyte00]

I got a gift card yesterday from Petsmart because I had no receipt. So I come home all excited and go online to find silly little knickknacks I 'need' for my tanks.. I pick them out, become very tired (from stupid surgery) and go to bed without ordering.
Next morning.. the fish section is GONE! No more fish stuff on the entire website!! Grrrrr I'm gonna call and complain. Just my luck!!!

Sarah

[debaric]

they can go to hell, i just saw that myself!

[dougall]

I blame all these people from Aquarium forums pricematching to their online prices.


assuming they haven't just lost a large part of their warehouses, one option might be to (per their customer support page)
Can't Find Product
You can still order a favorite product, even though you don't find it online. We like to offer new or seasonal products, and sometimes not every product available is listed online. If you don't see what you're looking for, call us at (888) 839-9638 and ask for it by name and manufacturer. We will do our best to find it for you.

if you knew what you wanted.



and the best of luck.!

[dougall]

If needed, the simplest form of contact (from an effort point of view) would be

http://www.petsmart.com/global/customerservice/contactUsForm.jsp

[Chickieepooh2u]

WHAT???? Gonna go check that out.!!

[Chickieepooh2u]

Wow. It is gone and I e-mailed to ask what was up with that!!! Idiots!

[DaisyTattoo]

I emailed them too....if everyone does it, then maybe they will put it back up. I wanted to get a python. I could save almost 10bucks with the online price!!! GRRRRRR..........shoulda printed it out sooner :mad:

[debaric]

i saved 90 bucks on an XP3 and 25 bucks on a 50gt python

[fish_freak]

I just sent a not so friendly email as well. Hopefully one of us will get an answer soon. Anyone call that number yet? I would think that they will price match anyone though so bigal's should work too right? I know there a dollar or two more on most stuff now but its still cheaper then paying full price in the store.

[rwspear76]

DITTO I emailed them too

[debaric]

where are the petsmart employees here? I wanna hear what they know about this

[paku]

Just called the 888 number and got right to a person.

"They are having a problem with it and it will be put back up asap"

[Chickieepooh2u]

"They are having a problem with it and it will be put back up asap"

i.e. Didn't like the e-mails they were getting. lol

[DaisyTattoo]

My thoughts exactly chickie lol.

[fish_freak]

I still didnt get a reply to my email. its fine if it was a glitch but you would think they would at least reply to tell you.

[FreddytheFish]

I emailed them.

[Chickieepooh2u]

Got a reply back. Said the fish section is down for routine maintence and it should be back soon. lol

[fish_freak]

I also finally got a reply here is the response
Dear Jeff,

Thank you for contacting us at PetSmart.com.

We are aware of the problem with the missing fish section. We are working on it and hope to have it resolved soon. We apologize for any inconvenience.

Thank you for bringing this to our attention. We appreciate loyal customers like you and hope to serve you better year by year.


Sincerely,

Gail
PetSmart.com Customer Experience
1989 Transit Way
Brockport, NY 14420
1-888-839-9638
http://www.PetSmart.com/

[dougall]

I too received an email.. But I'm too scared to post it.

The information contained in this electronic mail message, including attachments, if any, is PETsMART confidential information. It is intended only for the use of the person('s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message.

[sumthin fishy]

wow, high security petstore? do they frisk you when you walk in? Should I not tell you what I bought there? Hmmmmmmmmmmm

Oh shoot!!!!! the petsmart police are here!!!! dont let them take me!

[FreddytheFish]

Jeff, I got an email just like that! W00t!

[fishcatch22]

above posts: :laugh:

[rwspear76]

Subject: RE: What happened to the fish section?
Date: Thu, 7 Sep 2006 14:57:55 -0400
From: "Nonnie Cage" <NonnieCage@petsmartdirect.com> Add to Address Book Add Mobile Alert
To: "Robert Spear" <xwrenchslinger1976x@yahoo.com>
Dear Robert,

Thank you for visiting PetSmart.com.

Our fish section is temporarily down due to routine maintenance. We will be back up and running soon, so please check back later. We apologize for this inconvenience.

In the meantime, please feel free to call us to place your order or to service your account. You can call us toll free at 1-(888) 839-9638.

Thank you for your patience while we improve our site.

Sincerely,

Nonnie
PetSmart.com Customer Experience
1989 Transit Way
Brockport, NY 14420
1-888-839-9638
http://www.PetSmart.com/
Sincerely,

Nonnie
PetSmart.com Customer Experience
1989 Transit Way
Brockport, NY 14420
1-888-839-9638
http://www.PetSmart.com/


-----Original Message-----
From: Robert Spear [mailto:xwrenchslinger1976x@yahoo.com]
Sent: Thursday, September 07, 2006 12:44 PM
To: cs@petsmart.com
Subject: What happened to the fish section?



To whom it may concern,
What happened to the fish section for online shopping? Does pet smart not care about its online customers who want to purchase aquarium supplies? I have been an instore customer at PetSmart for a long time, and if the online section isnt put back up I WILL NO LONGER BE A PETSMART CUSTOMER, AND I WILL SPREAD THE WORD THAT PETSMART NO LONGER CARES ABOUT IS AQUARIUM CUSTOMERS !!!!

Robert Spear


Peoria Illinois

[webcricket]

Dude, you may want to remove your phone number and address from that post. You never know who's reading these. ;)

[epicfish]

Aw crappity....I was JUST about to go to PetSmart tomorrow! NOOOOOO!

[epicfish]

Oh, by the way, when I want to PM something, which page do I print out? The product page, the shopping cart, or the wish list?

[webcricket]

I've used print-outs of both the product page and the shopping cart before. As long as the item number and price are on there, it should work.

[epicfish]

Fish section back up.

[125gJoe]

Dude, you may want to remove your phone number and address from that post. You never know who's reading these. ;)I agree.... I'll click the little 'report post' icon. It needs to be removed.


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