Here is our Terms and Conditions. We reserve the right to change these at any time without notice. It is your responsibility to read these before placing an order and make sure you understand them completely. If you have any questions or want clarification we are only a phone call away.
Payment: Orders are shipped on a prepaid basis. Payments can be made by Paypal (add 3% to the total), Money Order, Cashiers Check or Personal Check. If paying by personal check then there will be a hold on it until it is cleared by the bank. If paying by Paypal we will send an invoice through paypal with total to pay. PLEASE notify how you will be paying during ordering.
Holding: Fish will be held for one week after the initial order is made. If the payment is not received by that time then the fish may be sold. No refunds will be made if customer changes their mind.
Shipping: We ship using Delta Cargo, USPS, UPS & DHL. We will ship using USPS for overnight Delivery ONLY. Delta Cargo Usually runs between $60-$80. If USPS can not deliver overnight to your area, we will use one of the other carriers. Cost for shipping overnight ranges in price depending on the distance & weight of package. The cost of shipping will be paid by the customer. Other shipping arrangements can be made. Please contact us with any questions and for a shipping quote. It is your responsibility to make sure we have your correct address for shipping. If you fail to make sure we have the correct address, then all guarantees are Void and it will be your loss.
Guarantee: We guarantee live arrival when the fish are shipped same day or overnight. If other shipping arrangements have been made then guarantee will be discussed with customer. We can not be responsible if the courier has delayed or mishandled the shipment. If the courier is negligent, then the buyer has to file a claim with them. All shipments must be picked up within 2 hours, if not able to deliver to home.
DOA'S: DOA's must be reported within 6 hours. Although great care is taken in housing and packing the fish, there are occasions where some fish can succumb to the stresses of transport. In these cases a digital image of the specimen, in the unopened bag, needs to be submitted within that 6 hour period. DOA means dead when arriving to the destination and not after the fish has been put into the tank. No credit will be given due to the negligence of the carrier or the customer. If you recieve Shipment through Delta AP to AP, you MUST open all of the boxes at the Cargo company and report any Deaths to them At that time. If you fail to do so and get home and there is a death, Then it is your loss. Live Arrival is only guaranteed up until you take possision of the boxes. If you recieve them through USPS, Fedex, DHL or UPS to your door, then you need to send a picture within the 6 hour time frame.
Credit: Credit will be given for the livestock. All credits will be counted towards the next order. Credit will be for the livestock only, not for shipping charges, box charges, etc. There are no cash refunds.
Restricted Species: We will not be responsible for penalty incurred due to restricted species. We will do our best to check before finalizing the order, but It is up to the buyer to check, and confirm that the specie(s) are legally allowed in the specific state. If you know a species is Illegal in your state ahead of time please do not waste your time or mine asking if we can make an exception. It WILL NOT happen. Any legal ramification will be the responsibility of the buyer.
Special Orders: If you want a specific species that we do not currently have we will require a $20 deposit which is non-refundable. We will then obtain the species and you will be required to pay the remaining balance before we ship to you. ( the only people who are exempt from this are customers who have established a good standing with us).
Once we recieve your payment you aknowledge that you have read and understand all of the above Terms and Conditions.
Payment: Orders are shipped on a prepaid basis. Payments can be made by Paypal (add 3% to the total), Money Order, Cashiers Check or Personal Check. If paying by personal check then there will be a hold on it until it is cleared by the bank. If paying by Paypal we will send an invoice through paypal with total to pay. PLEASE notify how you will be paying during ordering.
Holding: Fish will be held for one week after the initial order is made. If the payment is not received by that time then the fish may be sold. No refunds will be made if customer changes their mind.
Shipping: We ship using Delta Cargo, USPS, UPS & DHL. We will ship using USPS for overnight Delivery ONLY. Delta Cargo Usually runs between $60-$80. If USPS can not deliver overnight to your area, we will use one of the other carriers. Cost for shipping overnight ranges in price depending on the distance & weight of package. The cost of shipping will be paid by the customer. Other shipping arrangements can be made. Please contact us with any questions and for a shipping quote. It is your responsibility to make sure we have your correct address for shipping. If you fail to make sure we have the correct address, then all guarantees are Void and it will be your loss.
Guarantee: We guarantee live arrival when the fish are shipped same day or overnight. If other shipping arrangements have been made then guarantee will be discussed with customer. We can not be responsible if the courier has delayed or mishandled the shipment. If the courier is negligent, then the buyer has to file a claim with them. All shipments must be picked up within 2 hours, if not able to deliver to home.
DOA'S: DOA's must be reported within 6 hours. Although great care is taken in housing and packing the fish, there are occasions where some fish can succumb to the stresses of transport. In these cases a digital image of the specimen, in the unopened bag, needs to be submitted within that 6 hour period. DOA means dead when arriving to the destination and not after the fish has been put into the tank. No credit will be given due to the negligence of the carrier or the customer. If you recieve Shipment through Delta AP to AP, you MUST open all of the boxes at the Cargo company and report any Deaths to them At that time. If you fail to do so and get home and there is a death, Then it is your loss. Live Arrival is only guaranteed up until you take possision of the boxes. If you recieve them through USPS, Fedex, DHL or UPS to your door, then you need to send a picture within the 6 hour time frame.
Credit: Credit will be given for the livestock. All credits will be counted towards the next order. Credit will be for the livestock only, not for shipping charges, box charges, etc. There are no cash refunds.
Restricted Species: We will not be responsible for penalty incurred due to restricted species. We will do our best to check before finalizing the order, but It is up to the buyer to check, and confirm that the specie(s) are legally allowed in the specific state. If you know a species is Illegal in your state ahead of time please do not waste your time or mine asking if we can make an exception. It WILL NOT happen. Any legal ramification will be the responsibility of the buyer.
Special Orders: If you want a specific species that we do not currently have we will require a $20 deposit which is non-refundable. We will then obtain the species and you will be required to pay the remaining balance before we ship to you. ( the only people who are exempt from this are customers who have established a good standing with us).
Once we recieve your payment you aknowledge that you have read and understand all of the above Terms and Conditions.
