My visitherm deluxe for some reason doesn't heat my tank properly. I placed it into the tank for 15 minutes before turning it on and when I do have it turned on, the temperature is set at 79 F but the heater is still off . My tank is around 68 F. The heater only turns on when I dial 84 F as the temperature. This is a new replacement that I got from my lfs for my other one which showed the same problems. Now since this one is doing the same, I'm most likely the problem. Help please?