+1 on water pressure you should be at 50-65 psi higher the better, its a RO/DI unit so even if for some reason the RO side was not working the DI cartage would remove the hardness though it would be used up fast so that's why the RO side well bring the ppm down to 3-5 and the DI well bring it down to 0 ppm. I would also invest in a TDS meter you can get on E-Bay on the cheap and a back flush kit is advised it well prolong the life of your RO membrane. Are you on city or well water ? if city water you should have a charcoal filter if you have chlorine and if you have chloramine you well need a filter for that both well do harm to your membrane. If the system is new i would say its working but you wont know until you get a TDS meter.