Once again, you spout very ignorant words. My wife works part time at PetSmart, so you believe she is not intelligent or concerned about the animals that she cares for in the store?I agree with the previous post, if one petsmart or petco has done me wrong they all have. And in my experience, i agree that these stores do not hire the most intelligent or concerned employees...
The fish get very good care when they are in the store, and are even treated when they are ill....same for all other animals. This location refused to sell birds because of an illness...for several months, refusing many customers. Does that tell you that they are more concerned about money or the animal's wellbeing?
All dogs and cats get personal time, the dogs get to run around the store and play when the store is closed. They all get the most expensive and the best food, not the cheap crap...same for the fish...they even feed veggies to the ones that require a vegetable diet...not all LFS do that.
Hell, they even do background checks before releasing pets for adoption...and make them go through training classes.
Also, you don't know how many times a week they refuse to sell fish to people that have no idea what they are doing...despite repeated attempts to point them in the right direction.
Meh, I'm done defending these store...most of you have your opinions. I just wish people would base their opinions on fact instead of that one time that one guy did that one thing that you didn't like. If you actually took the time to find a good store (most are good) you could easily find great stock at a great price.