I've place 3 orders there and had problems with 2 shipments. The first order was fine. In the second order, I ordered a bunch of fake plants and one of them was smashed and broken. It was obvious that it was smashed and broken prior to shipping because it was placed in a notted plastic bag so that all of the pieces could be contaned together....even the base was broken 
. I promptly sent an e-mail and was refunded for the plant. Ok, thanks. My third order was missing an item altogether! I ordered about 6 items including a chlorine/mine test kit and it wasn't in the box or on backorder - I was charged for it. I sent an e-mail, got no response, so I called. They said they would send another out to me "in good faith" as it is very hard for an order to leave the wharehouse and not be completely filled. Ok, I feel like a criminal, but thanks 
. They have handled both problems satisfactorily, but I'm a little discouraged by my percentage of problems vs. orders placed. I'm setting up a 125 and I need another couple of things (seems like it never stops) but am thinking to order from somewhere else. Anybody have good luck with other online retailers with good prices?
J
. I promptly sent an e-mail and was refunded for the plant. Ok, thanks. My third order was missing an item altogether! I ordered about 6 items including a chlorine/mine test kit and it wasn't in the box or on backorder - I was charged for it. I sent an e-mail, got no response, so I called. They said they would send another out to me "in good faith" as it is very hard for an order to leave the wharehouse and not be completely filled. Ok, I feel like a criminal, but thanks . They have handled both problems satisfactorily, but I'm a little discouraged by my percentage of problems vs. orders placed. I'm setting up a 125 and I need another couple of things (seems like it never stops) but am thinking to order from somewhere else. Anybody have good luck with other online retailers with good prices?J
I'd never leave ya hangin' out like that, N8
