Anyone else had problems with BigAlsOnline?

JosephMCorbett

AC Members
Feb 7, 2005
192
0
0
Northern California
I've place 3 orders there and had problems with 2 shipments. The first order was fine. In the second order, I ordered a bunch of fake plants and one of them was smashed and broken. It was obvious that it was smashed and broken prior to shipping because it was placed in a notted plastic bag so that all of the pieces could be contaned together....even the base was broken :mad:. I promptly sent an e-mail and was refunded for the plant. Ok, thanks. My third order was missing an item altogether! I ordered about 6 items including a chlorine/mine test kit and it wasn't in the box or on backorder - I was charged for it. I sent an e-mail, got no response, so I called. They said they would send another out to me "in good faith" as it is very hard for an order to leave the wharehouse and not be completely filled. Ok, I feel like a criminal, but thanks :( . They have handled both problems satisfactorily, but I'm a little discouraged by my percentage of problems vs. orders placed. I'm setting up a 125 and I need another couple of things (seems like it never stops) but am thinking to order from somewhere else. Anybody have good luck with other online retailers with good prices?

J
 
Ive ordered many times with bigalsonline, and have never had a single issue.

Your just unlucky I suppose.
 
I won't order from anybody else. Never had a problem of any kind. The only thing that bothers me a little bit is they tell you your order has shipped when it actually sits in the warehouse for a day or two.
 
I primarily use thatpetplace.com - 23 orders, 0 mishaps, and stellar customer service.

I've also shopped at Drs. Foster and Smith with no complaints.

I tried to shop at Big Al's one time, and the customer service was so bad after an error with the order that I simply don't patronize them.



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hmmmmm I use the Dr.'s and live aquaria never had a problem with them
 
I've also ordered from Dr.'s F & S and Big Al's without problems.
 
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