Just a rant.

Aussie_hippie_2

Aussie_hippie_2

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Sep 17, 2006
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Wisconsin USA
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So my second DP died today, within two weeks of buying it from my LFS. So I go back with my recipt but no dead fish, as I threw it into my garden and forgot I needed the body. So I'm at the LFS and the dude is like "I don't care about the receipt, where's the body?" I explained to him what happened and he didn't care. He was not going give $3.50 back to a loyal customer. I mean he remembered me coming in the first week saying that the fish wouldn't eat, and him giving me the wrong food. He even remembers selling the fish to me. But no. Well I just discovered a new, better LFS, and these *******s aren't going to get more of my money. There are more things that have happened but I won't bore you with it.
 
Hi,

I had a really bad thing happen to me at a petstore too. It was a long story, but it ended up that a stupid Home Hardware would not pay me for the baby fish I gave them. They said that they would give me a hundred bucks for the babies, but I only got forty bucks! It was a money crazed person incharge of that stupid store.

Cory Lover
 
Yeah, it's just the pettiness of them. Like I said they allways do this kind of stuff. I'd understand them doing this if they didn't have much money, but it's gotten them a house on the lake, i.e. they're millionares.
 
well, im sorry to hear that. i hate stupid people. thats my input :P
 
I must agree with Dan here. What exactly did they do wrong?? How did you prove to them that the fish died?? Or are they suposed to take the word of every customer that might want a little friend for his healthy fish. I use to run the fish dept. at a small pet shop in the town next to me and I would have done the same thing no matter how regular you shoped the store. Policys like this are in place to keep the consumer (you) from buying bad livestock and the company (lfs) from getting ripped off. That would be like haveing a landlord that said you couldn't have a fishtank and it wasen't in the lease. It wasn't part of the original deal and he would have to hold up his end and let you have your tank. Or do you think he should be able to tell you to get rid of inspite of the original agreement. If you where/are a regular customer at this store you should have known the policy and followed it then you would havev had no problem getting a new fish.

My little rant is now over, hopefully you don't have anymore problems when you hold up your side of the deal. One question though did you ask to see the fish eat while he was at the LFS????

Joe
 
For $3.50 it wouldn't be worth my time to drive to the store and argue.
 
A "loyal customer" should be taken on their "word" for what happened.
A store that wants customer loyalty should not argue over $3.50.

The other side is, if this is a repetitive incident, (wanting refunds..) the store
should abide by their return policy and not refund the purchase.

Just my thoughts - as if I were running the store...

:)




_______
 
Yeah but unfortunatly you just can't trust people's word. Plus from experience a lot of people start trying to take advantage of you after you do something once. Then they tell someone who tells someone and people start complaining that the policy is not fair because it doesn't apply to everyone so on and so forth.
 
jojo22, I have to agree with you. The policy has to be enforced equally with everybody, or not at all. Loyal customers should respect that.

I have gotten to know a few of the people at the store I frequent, and if they even offered to do something that was contrary to policy, I would decline. It isn't right for them to risk getting in trouble on my behalf.

One of the things that would make me a loyal customer of a store would be the knowledge that they enforce their policies equally, and I would know that I would always be treated fairly and in accordance with policy, whether I came in daily, or once every three years.
 
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