TheMightyQueenPixie said:...Customer service can make or break a store...
I agree! Not to get too over-analytical
While I value the expertice of the local privately owned LFS, I struggle with the idea of paying 2-4 times what equipment costs me buying from Fosters/Smith online. I'm willing to pay some extra, but 2 to4 times more on almost all equipment? And with all the info available online, even the LFS knowlege is losing some of it's tangeable value.
I'd love to buy it all from my local and knowledgeable private LFS and gladly pay 20% more if that's all it was, but that's not an option......so.......I'll admit I frequent Fosters/Smith online, and do my homework here. I still buy the fish from the LFS of course.