Here is EXACTLY what to do. If you follow these steps and it still won't work, call/email Marineland at the link below.
1. Remove Cover.
2. Carefully remove BIO-Wheel and Bracket. If calcium deposit build up around Bearings and Brackets interfere with rotation, carefully remove BIO-Wheel from bracket and gently brush bearing and axle area clean. To advoid disturbing beneficial bacteria culture, hold BIO-Wheel by the endcaps and/or axle. Any algae, mineral, or other buildup that hinder rotation can be eliminated with a gentle rinse in aquarium water.
NOTE: Bearings can fall off axle. Before cleaning, remove bearings and put them aside.
3. Float BIO-Wheel in aquarium water to keep it from drying out which can cause you to lose benefecial bacteria.
4. Remove and discard Rite Size Cartridge(s).
5. Remove Intake Tube and clean inside with a flexible filter brush. You can buy these almost anywhere incliding at your local Wal Mart.
6. Lift filter box from back of aquarium.
7. Carefully remove Magnet Impeller Assembly and Impeller Housing. Seperate and clean Impeller Assembly with cleaning brush. Rinse thouroughly with cold water. Inspect Impeller Assembly and purcase new part if excessive wear or damage is evident. Wipe down inside and outside surface of filter box with a clean cloth. Rinse with cold water and reinstall parts.
9. Rinse and install new Rite Size Cartridge.
9. Replace BIO-Wheel Assembly and Bracket. Reinstall power filter on aquarium and restart. Check water flow and BIO-Wheel rotation. Replace cover.
Remember, irregular rotation and even breif stops of the BIO-Wheel is normal and desireable. Discoloration is also normal and desireable.