Pricematching at Petco/Petco.com?

I

icecubez189

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Feb 15, 2006
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so i've always told people to print out the listed item on petco.com and bring it to Petco store to receive the pricematch but i've never tried it myself. People have said they had success with it, but being me, I decided to email Petco with my question about Petco store pricematching their own website prices. Heres the reply:

Dear Customer,

Thank you for contacting PETCO.com. Online prices at petco.com may be lower than our in-store prices due, primarily, to the requirement for our online customers to pay for the shipping charges on their purchases. If shipping charges are included, online customers and our in-store customer pay about the same for similar products. We also have separate vendor contracts for our online store which, in some cases, allow us to charge even lower prices. Because of these differences, we are unable to match online prices at our stores.


Thank you again for choosing PETCO. Please contact us again if we can be of any further assistance.

Sincerely,

Jan B.
Customer Relations Coordinator

this reply confused me a bit. i think she explained to me why prices online are cheaper than in store prices, but i wanted to know if all Petco retail stores pricematch the website. anyways, i think i'll follow through with a reply restating my question. until then, has anyone else here printed out a product listing from Petco.com and brought it into the Petco stores to receive the discount successfully? I found a 20inch fluorescent deluxe hood thats only $20 online versus the $40 in stores.
 
I dont know about petco, I didnt think they did but petsmart does.
 
I know Petsmart does as I just did it yesterday. As for their "reasoning" that shipping charges affect price, that is ridiculous. Shipping charges go to the shipper, not to the store...unless they are overcharging for shipping!
 
just bring the copy of the internet price to the store. what harm could it do to ask? more than likely they will honor it.
 
My local Petco absolutely will not price match. I understand that Petco's are franchise stores so it may be up to the franchisee to establish their store policy.

No problem with Petsmart (though I have read tale of some manager's that give a hard time).
 
IME Petco does not price match from thier own website. I think it is a bit ridiciclous since you would think that they would just want to sell the product. Website or store, who cares? Petsmart on the other hand has not given me any problems matching thier website prices.

Marinemom
 
It's Simple :)

Petco does not and they fuss about it while Petsmart gladly does anytime.
 
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