(I know I'm new but I was bored and thought I would share my experience with you guys)
Anyone else experience this joyous event? I just love when my five hundred dollar video game system stops working when I wanna play Halo 3.
For those of you who may not know, when there are three flashing red lights on your xbox 360 instead of the solid green ones it means your system took a crap. It's because of crappy metal they used in the solder connections. I can't fix that without killing myself.
Thank god the Microsoft team (in India??) was there to help me diagnose the problem. I'm exaggerating here but it's not that far off: My replies start with asterisk *.
Hello, what seems to be the problem?
*I have the red rings on my 360, I need to have it repaired, I already completed every troubleshooting step on the website. Theres a new 3 year warranty for this problem, right?
Which system do you have?
*Is this microsoft? I have an Xbox 360.
I see, could you please tell me the serial number on your machine so I can make sure we are talking about the same system.
*You think I have a playstation? (The lady had NO sense of humor!) ..I gave her the serial number.
That serial number is correct. Yes, I see that you have an xbox 360.
*(Do I win something?) I already knew that...
What seems to be the problem?
* (sigh) I have the red ring of death.
What? You have the red rings on your xbox 360 system?
*Yes, 3 red rings.
What color are the red rings?
*Uhm. They are red.
How many rings?
*Three. Red. Rings.
Okay, have you tried turning the system off and back on again to see if the red rings go away?
*(no lady, I tried EVERYTHING but that!) Yes, I did that immediately. I also already followed all the troubleshooting things on the microsoft websi-
There is a list of troubleshooting on our website for you to follow for that issue. We can go through them together.
*I already did everything on the list, please just send me the box.
You already called?
*No, I already.. look I know it's broken. Can we skip the stuff you have to tell the dumb people? I'm a geek, I already tried everything!
We have several options here but your warranty is expired.
*I thought there was a 3 year extension for the red ring problem.
There is a three year extension for this issue. You have had your system for 2 years past your original warranty. Let me put you on hold and see if you are still eligible for the 3 year warranty.
*(I wait for her to subtract 2 from 3)
Good, news! Your eligible!
*I know!
Do you enjoy your use of xbox live?
*No, I have dial up and I haven't been able to try it out yet.
We will be sending you a 1 month subscription to xbox live for this minor inconvenience.
*Uh, I can't use that.
Won't that be nice!
*What?!
Now, we have two choices here.
*Send me the box.
You can either pack your xbox 360 in a sturdy box, making sure to wrap it carefully.
*Please send me the box.
Or we can send you a box for your xbox 360, which will take 3-5 business days.
*I would like the box please, I don't want it to break more.
Which would you prefer?
*Uhm. Please send me the box.
Okay, you are aware that the box will take 3 to 5 business days to arrive?
*Yes, because you just told me 3 seconds ago.
So you would like us to send you the box?
*Yes, for the love of god.
Okay, we will be sending you a box.
*Thank you.
It should take 3 to 5 business days to arrive.
*That long? Okay.
You can place your xbox 360 in the box and send it back to us.
*(Really, Are you sure?) I'll do just that.
Don't send in any games, hard drives or controllers with your xbox 360.
*Uhm, I won't.
If you send any games, hard drives or controllers to microsoft with your xbox 360, microsoft will not be responsible for the loss of them.
*Thats why I'm not sending them.
Don't send any wires either.
* (I could kill her at this point) I promise not to.
If you send any wires to microsoft with your xbox 360, microsoft will not be responsible for the loss of them.
*I understand.
Don't send anything other than-
*Look, I'm only sending the bare bones system, I PROMISE!!
Microsoft will not be held responsible for-
*Anything, ever?
The loss of any items sent with your xbox 360.
*Ok. Thanks for telling me.
Please give me your address information so we can make sure everything is correct.
* (She then proceeds to mistype my address and telephone number about 4 times.. I'm still not sure I'm even going to get the darn box)
Okay, so you should be getting your box in 3 to 5 business days. It may take longer if being delivered over the weekend.
*Yes, I know how the mail works. By the way, how long is this going to take?
3 to 5 business days.
*No, I mean the repair on my 360.
That will depend on whats wrong with it.
*(I resist the urge to slam my head repeatedly into the wall) Ok what if it has the 3 red rings of light? How long would that repair take?
Oh, well you can check on the status of your repair at our website. Similar repairs generally take the same amount of time.
*Uh.. How long does the repair for the red lights take, generally? (Getting worried now) It's not really 9 months like I read online, is it?
Oh no, not 9 months. It takes from 3 to 6 weeks for that particular repair.
*Thats not so bad, I can live with that.
Or longer.
*How much longer????
You can check on the status of your repair on our website.
*Okay. I'll do that.
Let me just give you your repair number.
(She gives me a huge number, asks me to repeat it and I resist the urge to screw it up five thousand times like she did)
Alright so we will be sending the box out in 3 to 5 business days and you shou-
*It takes you that long to send an empty box??
And you should recieve it within 3 to 5 business days.
*Okay, great. Thank you.
And send your damaged xbox 360 back in the same box we send you.
*(What, I'm gonna wait 6-10 business days and then use a different box?) Ok. And I won't send anything but the system.
And don't send anything with the xbox 360 system.
*I won't, Oh my god lady!!
Is there anything else I can help you with today?
*I sure hope not! Bye!
Please have a good evening and thank you for purchasing an xbox 360.
*No problem, thank you for using the cheapest materials possible to build it!
What?
*Nothing! *click*
It was a close thing, I ALMOST shot myself during that conversation.
Anyone else experience this joyous event? I just love when my five hundred dollar video game system stops working when I wanna play Halo 3.
For those of you who may not know, when there are three flashing red lights on your xbox 360 instead of the solid green ones it means your system took a crap. It's because of crappy metal they used in the solder connections. I can't fix that without killing myself.
Thank god the Microsoft team (in India??) was there to help me diagnose the problem. I'm exaggerating here but it's not that far off: My replies start with asterisk *.
Hello, what seems to be the problem?
*I have the red rings on my 360, I need to have it repaired, I already completed every troubleshooting step on the website. Theres a new 3 year warranty for this problem, right?
Which system do you have?
*Is this microsoft? I have an Xbox 360.
I see, could you please tell me the serial number on your machine so I can make sure we are talking about the same system.
*You think I have a playstation? (The lady had NO sense of humor!) ..I gave her the serial number.
That serial number is correct. Yes, I see that you have an xbox 360.
*(Do I win something?) I already knew that...
What seems to be the problem?
* (sigh) I have the red ring of death.
What? You have the red rings on your xbox 360 system?
*Yes, 3 red rings.
What color are the red rings?
*Uhm. They are red.
How many rings?
*Three. Red. Rings.
Okay, have you tried turning the system off and back on again to see if the red rings go away?
*(no lady, I tried EVERYTHING but that!) Yes, I did that immediately. I also already followed all the troubleshooting things on the microsoft websi-
There is a list of troubleshooting on our website for you to follow for that issue. We can go through them together.
*I already did everything on the list, please just send me the box.
You already called?
*No, I already.. look I know it's broken. Can we skip the stuff you have to tell the dumb people? I'm a geek, I already tried everything!
We have several options here but your warranty is expired.
*I thought there was a 3 year extension for the red ring problem.
There is a three year extension for this issue. You have had your system for 2 years past your original warranty. Let me put you on hold and see if you are still eligible for the 3 year warranty.
*(I wait for her to subtract 2 from 3)
Good, news! Your eligible!
*I know!
Do you enjoy your use of xbox live?
*No, I have dial up and I haven't been able to try it out yet.
We will be sending you a 1 month subscription to xbox live for this minor inconvenience.
*Uh, I can't use that.
Won't that be nice!
*What?!
Now, we have two choices here.
*Send me the box.
You can either pack your xbox 360 in a sturdy box, making sure to wrap it carefully.
*Please send me the box.
Or we can send you a box for your xbox 360, which will take 3-5 business days.
*I would like the box please, I don't want it to break more.
Which would you prefer?
*Uhm. Please send me the box.
Okay, you are aware that the box will take 3 to 5 business days to arrive?
*Yes, because you just told me 3 seconds ago.
So you would like us to send you the box?
*Yes, for the love of god.
Okay, we will be sending you a box.
*Thank you.
It should take 3 to 5 business days to arrive.
*That long? Okay.
You can place your xbox 360 in the box and send it back to us.
*(Really, Are you sure?) I'll do just that.
Don't send in any games, hard drives or controllers with your xbox 360.
*Uhm, I won't.
If you send any games, hard drives or controllers to microsoft with your xbox 360, microsoft will not be responsible for the loss of them.
*Thats why I'm not sending them.
Don't send any wires either.
* (I could kill her at this point) I promise not to.
If you send any wires to microsoft with your xbox 360, microsoft will not be responsible for the loss of them.
*I understand.
Don't send anything other than-
*Look, I'm only sending the bare bones system, I PROMISE!!
Microsoft will not be held responsible for-
*Anything, ever?
The loss of any items sent with your xbox 360.
*Ok. Thanks for telling me.
Please give me your address information so we can make sure everything is correct.
* (She then proceeds to mistype my address and telephone number about 4 times.. I'm still not sure I'm even going to get the darn box)
Okay, so you should be getting your box in 3 to 5 business days. It may take longer if being delivered over the weekend.
*Yes, I know how the mail works. By the way, how long is this going to take?
3 to 5 business days.
*No, I mean the repair on my 360.
That will depend on whats wrong with it.
*(I resist the urge to slam my head repeatedly into the wall) Ok what if it has the 3 red rings of light? How long would that repair take?
Oh, well you can check on the status of your repair at our website. Similar repairs generally take the same amount of time.
*Uh.. How long does the repair for the red lights take, generally? (Getting worried now) It's not really 9 months like I read online, is it?
Oh no, not 9 months. It takes from 3 to 6 weeks for that particular repair.
*Thats not so bad, I can live with that.
Or longer.
*How much longer????
You can check on the status of your repair on our website.
*Okay. I'll do that.
Let me just give you your repair number.
(She gives me a huge number, asks me to repeat it and I resist the urge to screw it up five thousand times like she did)
Alright so we will be sending the box out in 3 to 5 business days and you shou-
*It takes you that long to send an empty box??
And you should recieve it within 3 to 5 business days.
*Okay, great. Thank you.
And send your damaged xbox 360 back in the same box we send you.
*(What, I'm gonna wait 6-10 business days and then use a different box?) Ok. And I won't send anything but the system.
And don't send anything with the xbox 360 system.
*I won't, Oh my god lady!!
Is there anything else I can help you with today?
*I sure hope not! Bye!
Please have a good evening and thank you for purchasing an xbox 360.
*No problem, thank you for using the cheapest materials possible to build it!
What?
*Nothing! *click*
It was a close thing, I ALMOST shot myself during that conversation.
