Several times in the past I've been asked about shipping BN to Canada. I was reluctant to try it because I didn't know how much trouble it would be to get fish through customs. A few weeks ago someone e-mailed me (no clue where he read that I have BN available, or found my e-mail, but that's beside the point) and wanted some pleco's. I gave him a price for 2m/2f sexable adults, and received paypal payment shortly afterward. I had the fish bagged and ready to go Priority Mail, and went to print out the shipping label, then realized he was in Quebec. I unbagged the fish, refunded the payment and apologized.
He was very insistent, however, that he wanted the pleco's. I explained that I would need to order some poly filter for bagging first, wouldn't guarantee live arrival, and the postage would cost more than the fish. He still insisted that he wanted them, so I ordered the supplies then found I also had to order some forms and envelopes for international shipping as well.
Last Saturday I bagged the 4 BN individually in doubled breather bags with a chunk of poly filter to absorb ammonia and other organic pollutants in transit. I packed enough loose newspaper in the box to cushion the bags, filled out the customs form/s (multiple copies) and shipped out the box at the local post office.
Friday I received 2 e-mails, one from the buyer and one from paypal. He claimed that he only received one BN rather than 4, and filed a dispute with paypal. I responded to both, stating that I had sent 4 fish, and if there were any missing it was because customs had taken them out. He replied through the paypal dispute that the box had not been opened before he received it, and that customs would have included a note if they had removed anything. My response was that he needed to check with the postal service. The box was weighed in just short of 8 lbs when I sent it out, and I'm sure it was weighed again somewhere along the way before being delivered. I really think he's simply lying, and hoping to get either more fish or a refund through paypal. :bs: :mad2:
Any other idea/s that may be helpful in this situation would be appreciated, the box weight was the only thing I could think of. :help:
He was very insistent, however, that he wanted the pleco's. I explained that I would need to order some poly filter for bagging first, wouldn't guarantee live arrival, and the postage would cost more than the fish. He still insisted that he wanted them, so I ordered the supplies then found I also had to order some forms and envelopes for international shipping as well.
Last Saturday I bagged the 4 BN individually in doubled breather bags with a chunk of poly filter to absorb ammonia and other organic pollutants in transit. I packed enough loose newspaper in the box to cushion the bags, filled out the customs form/s (multiple copies) and shipped out the box at the local post office.
Friday I received 2 e-mails, one from the buyer and one from paypal. He claimed that he only received one BN rather than 4, and filed a dispute with paypal. I responded to both, stating that I had sent 4 fish, and if there were any missing it was because customs had taken them out. He replied through the paypal dispute that the box had not been opened before he received it, and that customs would have included a note if they had removed anything. My response was that he needed to check with the postal service. The box was weighed in just short of 8 lbs when I sent it out, and I'm sure it was weighed again somewhere along the way before being delivered. I really think he's simply lying, and hoping to get either more fish or a refund through paypal. :bs: :mad2:
Any other idea/s that may be helpful in this situation would be appreciated, the box weight was the only thing I could think of. :help:
