I have many good things to say about them. I believe they use hot packs in their shipping boxes and I would definitely not fret to order from them. I have been buying from them for over a year now. Talk to Shaun. He handles all the orders. If you want, you can tell him that Danny referred you. They always have excellent stock, it's a very clean facility and they take well care of their animals. They are also very fairly priced compared to most other fish stores.