when i buy things on ebay

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OMG, since when? I had no idea. Must suck to be an eBay seller!

Only if the seller sucks to begin with. lol People wouldn't leave honest negative comments because they knew the sellers would retaliate. The whole feedback system became meaningless. I think eBay finally woke up and adopted a more Amazon-like pro-consumer business model.
 
OMG, since when? I had no idea. Must suck to be an eBay seller!
they changed it i believe last year or so
Only if the seller sucks to begin with. lol People wouldn't leave honest negative comments because they knew the sellers would retaliate. The whole feedback system became meaningless. I think eBay finally woke up and adopted a more Amazon-like pro-consumer business model.
still becomes meaningless since the sellers cant comment on the bad buyers as well. a buyer doesnt get his way even being 100% wrong and they can hold it over your head.
 
they changed it i believe last year or so

still becomes meaningless since the sellers cant comment on the bad buyers as well. a buyer doesnt get his way even being 100% wrong and they can hold it over your head.

A small percentage of customers are impossible to please or deal with, no matter what. Some are just idiots. I worry more that anyone with 100% positive feedback might not be in business long.
 
let me get this straight

  • used pump
  • supposed to be complete
  • only $10 off original NIB price
  • missing parts without prior disclosure
  • several contacts/communications through 2 parties
  • hollow promises
  • no actual resolution
  • promised to ship
  • no tracking or confirmation
  • never showed up
  • using the fact that it's not tracking, it's confirmation to refuse to give you the numbers
  • you've been completely friendly and understanding
  • 17 day wait after initial contact (after the "item" arrived) and still no acceptable resolution
seems to me that although this is a legitimate seller, this seller is probably scamming you depending on their track record and 100% positive feedback knowing that with such numbers, the worst that's possible is they'll still be a power seller with 99.9% feedback even with your negative feedback. i wouldn't waste my time with feedback or even trying to return the item at my cost in postage. i would give the seller one last chance to ship the item out to me and provide me with a tracking or confirmation number within 24 hours. at that point... if the tracking number isn't shared... if it takes more than 6 days from my communication to arrive (tracking number or not)... or if it gets dangerously close to the paypal dispute deadline... i'd put in my dispute. i'd be sure to still be kind and courteous and let them know that since the product they sent you is knowingly useless and you didn't get the deal they were advertising or selling it as you have no choice but to put in the dispute if everything isn't immediately settled to your liking. have pics and the history of your communication handy. paypal will want as much of it as possible and by providing as much evidence for your case up front you can eliminate any excess haggling with paypal right from the onset.

do not accept a loss, either... that includes shipping the product back to the seller at your own cost. they want it back, have them have a shipper deliver a return merchandise box to your address.

keep in mind that paypal disputes can easily be dropped in the event the seller does what's necessary to service the buyer as per the original listings terms. so that's not an issue of guilt you'll have to deal with in the event everything actually works out. you can just drop it and leave a positive feedback if you wish. ;)

once you've got everything settled to your liking... then and only then do you leave your honest feedback. it may be helpful to a future potential buyer, so do leave it and be honest to yourself and your expectations from the onset in doing so. i can only imagine that being honest at this point would mean that positive feedback wouldn't be possible, unfortunately. but we do have to look out for ourselves and the way ebay works, everyone looking out for the next guy is in essence looking out for ourselves.

good luck and although this may come off as a little pessimistic or even cynical (idk), i hope it helps. i know it's seriously helped me once or twice in the past. that includes one seller with whom i dropped the dispute and wrote them a 5 star feedback. (hong kong seller who's package got caught up in customs and i had 24 hours to file a dispute)
 
A small percentage of customers are impossible to please or deal with, no matter what. Some are just idiots. I worry more that anyone with 100% positive feedback might not be in business long.

The real problem comes when buyers exist that know how to game the system. For example, you send out a brand new Iphone to a buyer with proper delivery and signature confirmation. The buyer then switches it with his old nokia from 1999 and says the item is significantly not as described. The burden of proof is on the seller and the buyer most likely gets away with a free new iphone. In cases like this, sellers used to at least be able to warn other sellers through the use of negative feedback.

In every ebay transaction the seller stands to lose way more than the buyer. Paypal always leans in favor of the buyer. So while an honest buyer may lose out on shipping costs, an honest seller could potentially lose out on the total worth of an item + shipping. And let's be realistic here, feedback score is more important to a seller than it is to a buyer. Why a person who strictly uses ebay to purchase items would even care about feedback is beyond me.
 
The real problem comes when buyers exist that know how to game the system. For example, you send out a brand new Iphone to a buyer with proper delivery and signature confirmation. The buyer then switches it with his old nokia from 1999 and says the item is significantly not as described. The burden of proof is on the seller and the buyer most likely gets away with a free new iphone. In cases like this, sellers used to at least be able to warn other sellers through the use of negative feedback.

In every ebay transaction the seller stands to lose way more than the buyer. Paypal always leans in favor of the buyer. So while an honest buyer may lose out on shipping costs, an honest seller could potentially lose out on the total worth of an item + shipping. And let's be realistic here, feedback score is more important to a seller than it is to a buyer. Why a person who strictly uses ebay to purchase items would even care about feedback is beyond me.

And yet so many marginal eBay sellers still enjoy overwhelmingly positive feedback that I have to wonder who's really scamming the system. An occasional buyer who gets over on them is just the cost of doing business. eBay's change in policy was absolutely the right move, imo, but it may have come too late. Many legitimate buyers have learned their lesson and moved on - I know I have.
 
I would not want to sell anything in quantity if I knew that there was no recourse for me if the buyer decided they wanted to pretend they didn't get their order, or said the item is significantly not as described when it was. What about those people who bid but then never follow through? Now they can just do that as much as they wish, I suppose, since sellers can't leave negative feedback.

I would say there are just about as many bad buyers as there are bad sellers. To make it a one way street is not the right move, in my opinion.

The marginal eBay sellers are mostly all from Asian countries, I think they should have another eBay site entirely to buy things from Hong Kong, China, etc. I may be wrong, but I haven't seen many of those sellers on Amazon - it seems to me that is the main reason Amazon stays uncluttered. eBay's search is so ridiculously bogged down with Asian sellers exploiting keywords, it's not even funny. I should not have to look through 2,491 listings to find a canister filter, when only about 50 hits are for those actual filters.
 
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