I just purchased a 135 gallon acrylic tank and purchased 2 XP2's. It was running for about four days and started leaking at the power cord at the top of the canister. This tank is custom built in a wall and leaks are a bad thing, if you know what I mean. Is there a product besides vasaline that works or have i connected it incorrectly..
XP2 problems
- Thread starter deverts1
- Start date
I doubt you assembled it wrong because the power cord comes already in place. I would take it back and get a new one. The power cord/housing area is a place where if you got a leak, its not your fault. More likely a manufacturing problem.
This is off AP's web site.
This problem occurs when water is able to squeeze past the seals at the bottom of the Quick-Disconnect block and enter the hollow spaces in the motor housing. From there the water runs down the cord. This problem is usually caused by the Quick-Disconnect not being properly seated on the motor housing.
1. If the filter sits more than 55” below the water surface, go to step 3 and raise the filter by placing it on a sturdy level platform. Replace the motor housing and reconnect the hoses by gently pushing the quick release block back into place and pushing the lever down.
a. Allow 3 minutes for the canister to fill with water then plug the unit in and go on to step 2. If it is not more then 55” (140 cm) below the water level go on to the next step.
2. Check the hoses and make sure they have not been cut too short or stretched too far, creating tension on the quick release block. If there is tension on the quick release block go on to Step #3.
3. Checking the Unit
a. Unplug the power chord from the electrical outlet.
b. Release the hoses by lifting up the quick release valve and pulling up gently on the valve block
c. Remove the motor housing and empty out the water in the canister. You may want to remove the motor housing over a sink so as not to spill any water on the floor.
d. Tip the motor housing so that the power cord pass-through hole is pointing down into the sink. Allow any water trapped in the housing to drain out.
e. If the hoses have been cut too short, call our Tech Services line to find out how to obtain new tubing. If they have not been cut short go on to the Step 3-G.
f. If the hoses are being stretched, reposition the filter and/or inlet and outlet pipes to relieve the tension placed on the quick release block.
g. Replace the motor housing and reconnect the hoses by gently pushing the quick release block back into place and pushing the lever down. Allow 3 minutes for the canister to fill with water then plug the unit back in.
h. Monitor the unit carefully. If it begins to leak from the power cord pass-through hole again, unplug the filter, lift up on the quick release lever, and call the Tech Services line.
Please call our toll-free technical support line for assistance
Monday to Friday between 9:00am and 5:00pm eastern time.
1-800-847-0659
This problem occurs when water is able to squeeze past the seals at the bottom of the Quick-Disconnect block and enter the hollow spaces in the motor housing. From there the water runs down the cord. This problem is usually caused by the Quick-Disconnect not being properly seated on the motor housing.
1. If the filter sits more than 55” below the water surface, go to step 3 and raise the filter by placing it on a sturdy level platform. Replace the motor housing and reconnect the hoses by gently pushing the quick release block back into place and pushing the lever down.
a. Allow 3 minutes for the canister to fill with water then plug the unit in and go on to step 2. If it is not more then 55” (140 cm) below the water level go on to the next step.
2. Check the hoses and make sure they have not been cut too short or stretched too far, creating tension on the quick release block. If there is tension on the quick release block go on to Step #3.
3. Checking the Unit
a. Unplug the power chord from the electrical outlet.
b. Release the hoses by lifting up the quick release valve and pulling up gently on the valve block
c. Remove the motor housing and empty out the water in the canister. You may want to remove the motor housing over a sink so as not to spill any water on the floor.
d. Tip the motor housing so that the power cord pass-through hole is pointing down into the sink. Allow any water trapped in the housing to drain out.
e. If the hoses have been cut too short, call our Tech Services line to find out how to obtain new tubing. If they have not been cut short go on to the Step 3-G.
f. If the hoses are being stretched, reposition the filter and/or inlet and outlet pipes to relieve the tension placed on the quick release block.
g. Replace the motor housing and reconnect the hoses by gently pushing the quick release block back into place and pushing the lever down. Allow 3 minutes for the canister to fill with water then plug the unit back in.
h. Monitor the unit carefully. If it begins to leak from the power cord pass-through hole again, unplug the filter, lift up on the quick release lever, and call the Tech Services line.
Please call our toll-free technical support line for assistance
Monday to Friday between 9:00am and 5:00pm eastern time.
1-800-847-0659
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