You're totally ignoring human nature with your comment. To quote a great man, "The good men do is oft interred with their bones, but the evil lives on after.So let it be with Caesar." What that means is that people are much less likely to remember and mention the good service they get, but they never forget or fail to mention a bad experience. Quite frankly I've seen some advice on this and other forums that would be laughable if following it didn't cause the death of fish. It goes to show that there are people everywhere who don't know how to say "I don't know, but let me find out for you."
