When I saw my mail carrier today I screamed "MURDERER!" at her, and threw pig's blood on her..... She had the nerve to act like she didn't know what I was talking about.
if you had insurance,and the box was damaged, USPS will refund for the losses. They do not cover "live" things, but if the box was crushed like that, they would have refunded for the value of contents and the shipping. Its one of the reasons I prefer express with insurance for shipping of fish.
from the photo it clearly looks like it was not packaged nicely. I can see foam peanuts... a box like that should really be lined with solid sheets of foam which insulates better and reinforces the box. I would never ship fish in peanuts.