That's awful. Was it last summer or the summer before that Diamond was involved in a recall? I think if it happened once while I was using it I mioght give them another shot but twice, especially twice in two years? No way. And I agree, I don't think that there's any quality difference between Eagle Pack, Innova and Wellness, it's just a matter of what works best for your pet. Actually I wish I could find Eagle Pack here.