a few ?'s about ordering from bigals...

K

K_S_W_I_S_S

AC Members
Mar 12, 2003
332
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Needles, CA
www.picturetrail.com
my first question is how much does the next day shipping cost?? and how often do they mess up orders? i only odered once (2 AC 500's) and they accidently sent me 2 reverse flow kits and one of the housings for the filter was cracked... well we called them and told them and they sent a new filter housing and told us to keep the reverse flow kits... have any of you guys got anything extra before?? and one more question, do you think they would give me a discount of any kind since my b-day is tomorrow? i didnt think so :p
 
How does everyone manage to get free stuff from these online stores? Ive ordered over $1,000 worth of stuff from big als and never got anything for free. :mad:
 
I've always had good experience with Big Al's. I just submitted an order online today actually, and within 10 minutes of hitting the final button on the computer, I had a sales rep calling my house to confirm the order and verify the additional shipping cost for the onyx sand I purchased. But there pretty good. I like 'em.
 
i just had my mom order some stuff for me (im only 16 actually 17 tomorrow) and i was going to buy some flourite, but he said it would cost 25$ extra to ship it or something so i just decided to wait.... but i got some plant food, root tabs, brine shrimp eggs and b s food. and the cost was like 20$ but i have to wait 6-8 business days.... that sucks...
 
The first time I ordered, it was 2 Emperor 400s, 2 tronic 200 watt heaters, and 7 bags of onyx sand. We ordered everything on a sunday, and on monday evening, a rep called to confirm the extra shipping cost of the sand which was about $40-$50 extra. I got everything on that thursday. I just ordered some root tabs and a hagan bubble counter for my DiY CO2 last tuesday evening, and I got it yesterday(friday). So, the two experiences I had with them were great.
 
I've ordered tree times each like a 100 dollar orders of lots of small stuff all tree times they didnt ship the stuff I realy needed now.So I either had to wait 8 more days and pay $5 shipping for the $10 worth of stuff they dident have in stock.So down to the lfs to pay full price again:(.
BTW extra shipping on the bag of frourite to MN was $9 last week
 
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