a few ?'s about ordering from bigals...

Originally posted by somefinnfishy
I've ordered tree times each like a 100 dollar orders of lots of small stuff all tree times they didnt ship the stuff I realy needed now.So I either had to wait 8 more days and pay $5 shipping for the $10 worth of stuff they dident have in stock.So down to the lfs to pay full price again:(.
BTW extra shipping on the bag of frourite to MN was $9 last week
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thats my experience as well - I have never received a COMPLETE order from BigAls - and they don't backorder and ship for free. Invariably, the things that do not arrive are those I needed most. Thats why I prefer buying what I need from:

www.drsfostersmith.com

They are much better than BigAls from a customer service standpoint IMO and the prices are always comparable (in some cases slightly better, in others slightly worse)
 
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BigAl's policy is to adjust the shipping charges if you are reordering something you didn't get with the first order. All you have to do is ask!

Direct from the policies portion of their website:
"YOU MAY INDICATE ON YOUR NEXT ORDER THAT YOU ARE REORDERING AN OUT-OF-STOCK ITEM. BIG AL’S WILL ADJUST YOU SHIPPING CHARGES TO ACCOMMODATE YOUR INCONVENIENCE."

http://www.bigalsonline.com/cgi-bin/company_info.cgi?inUID=1049743184.1049743184
 
I ordered a good amount of miscellaneous stuff just saturday. An emporer 280, plant gro co2 system, 2 bags of onyx sand, assorted fertilizers, a heater, and a few test kits. (Setting up my 29 gal planted.) I sent an order and rembered that I forgot some stuff. So I ordered again. Sent them an email asking if I could combine the two orders to save some shipping. Emailed me back like and hour later saying that they would. I had like 12 items totalling around $150. All in stock. Got a confirmation email today saying they were all shipped this morning. I still like 'em. My only thing is like someone said is that you have to request a tracking number....
 
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I have ordered from PetsMart, Big Al and Pet Solutions. PetsMart the prices are too high and the messed up on the order. I have ordered about $350 from Big Al's with no problems and about $250 from Petsolutions. Petsolutions twice sent me a broken ceramic mountain and both times I called and got a new one. Besides that they were also great.

Avoxo
 
Originally posted by Heady
somefinnfishy, if you tell them you are reordering something that was not shipped with your last order, they will waive the shipping fees. You just have to ask! This policy is listed on their website. "YOU MAY INDICATE ON YOUR NEXT ORDER THAT YOU ARE REORDERING AN OUT-OF-STOCK ITEM. BIG AL’S WILL ADJUST YOU SHIPPING CHARGES TO ACCOMMODATE YOUR INCONVENIENCE."

http://www.bigalsonline.com/cgi-bin/company_info.cgi?inUID=1047049892.1047049892

:)
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Good to know:D Thank you
 
Ahh, all this talk about ordering from Big Al's, I want to order some more stuff soon just for the hell of it. What I don't get is why do they use like old boxes? Like one's used for other things. My most recent order came in a box that said "Jergins Body Soap". They should have their own custom Big Al's boxes.
 
Originally posted by Heady
BigAl's policy is to adjust the shipping charges if you are reordering something you didn't get with the first order. All you have to do is ask!
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that policy, while better than what they did 6 months ago (IE SAY TOO BAD) still sucks. They are putting the onus on you to reorder. That is terrible customer service !!!!!

Not only that, its amazing to me a company their size is always out of stock on something. Good companies should have better inventory management techniques.

On my last and final time ever ordering frrom BigAls, I tried to take advantage of this so-called "adjustment" of their shipping charges for items out of stock. A week later - the item I really needed was still out of stock. A week later, again still out of stock. 3 weeks later, it was finally in stock - so they finally sent what I wanted BUT DID NOT adjust the shipping charges. I called and they said since I didn't order anything else they didn't reduce the shipping charges. I argued that is not what their policy supposedly says and after a while, they relented and refunded my shipping. But I had to fight to get it !!!

Give me a company like www.drsfostersmith.com that will automatically backorder and ship the items I order for free anytime.

Plain and simple - Big Al's non-backorder policy is anti-customer friendly>

Make the switch to a company that cares !!!
 
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