I don't have a problem with a company that gears themselves up to have minimal phone contact if any. Where I work there are so many people that should just fax or email because they have so many requests that a written record of it would be nice, and it would make more sense time savings wise. Plus a mail order business shouldn't need to be called unless something is wrong, if everything is right, which you won't be able to confirm until you get the correct order on time, then you shouldn't need to call the company at all.