BEWARE OF Arizona Aquatic Gardens!

[125gJoe]

Thanks Punch --- all I'm doing is telling the truth about some "company". Funny how rudeness is very quick to come about in certain situations.. Like......

I just got 2 e-mails from this company and I can't believe them calling us 'rude' from our e-mails to them. Far from rude, but only wanting our hard earned money back.

If anyone is interested, I will post copies of the e-mails. THIS IS A CLASSIC EXAMPLE OF WHAT YOU DON'T NEED TO HEAR AS A CUSTOMER....

 

[ChilDawg]

Let's see 'em, Joe! **** them and the horses on which they rode in here...and let's see exactly what they have to say when trying to be real rather than trying to assure a prospective customer!

 

[PikeLee]

This is a forum where people share their experiences with others. If they had a bad experience from bad service, they should be allowed to do so. 1st amendment. And if they had a bad experience, there’s nothing wrong with warning fellow members of an organization to BE AWARE. Critics do it all the time.

Slander is usually a false statement isn’t it? If so, this is not slander. Just some guy, actually more than just one guy, who just had bad service.

There are many sites out there that post their reviews from customers. Whether it is positive or negative. Instead of putting effort toward a lawsuit, they should focus more on “Customer Satisfaction”. These are ethics that have been lost a while ago. Hence the reason for much support of good businesses.

I can understand a business owner being upset if the statements were false. But if the statements were true, he should put his efforts toward something else, such as being a good Business Man.

Again, best of luck 80gJoe.

 

[ChilDawg]

Originally posted by PikeLee
Slander is usually a false statement isn’t it? If so, this is not slander. Just some guy, actually more than just one guy, who just had bad service.

Nail, Head, PikeLee, big hit. Libel and slander cannot be charged if there is truth in written and spoken word. Keep those E-mails, Joe, you might need them if these people go the Pet Swarehouse (or whatever they are) route and try to nail you for "false" comments.

 

[Cirean]

Uh Childawg not quite sure why you are so uneasy with my emailing them, I was interested in ordering from them until I read what happened to joe and I was curiuos what there response would be. Any time a company tells me how big they are ,ie 75,000 customers that to me is a sure tell sign they are not sorry for what they did.

 

[125gJoe]

Originally posted by 80gJoe

Thanks Punch --- all I'm doing is telling the truth about some "company". Funny how rudeness is very quick to come about in certain situations.. Like......

I just got 2 e-mails from this company and I can't believe them calling us 'rude' from our e-mails to them. Far from rude, but only wanting our hard earned money back.

If anyone is interested, I will post copies of the e-mails. THIS IS A CLASSIC EXAMPLE OF WHAT YOU DON'T NEED TO HEAR AS A CUSTOMER....

Here are the e-mails..

#1. From AZgardens:
Since my last email, I got this one below. You don't seem like a very nice or understanding person. I prefer to deal with customers that understand losses do occur. Remember this hobby is a luxury not a necessity. We are willing 100% to work this out with you, you need not be so aggresive.

We guarantee live arrival but NOT after you place them in your tank, since we don't know what your water conditions are, we can't guarantee after that. If you are using any type of product to treat ich or that is harmful to invertabrates, you will waste them! If we were selling less than healthy shrimp, everyone would have had a problem thee same week you did. This is totally isolated. I will refund a fair amount of the losses you had, and we come into agreement with.

Try some kindness in your emails in the future. Please. It makes life so much easier!

Peter


----- Original Message -----

To: azgardens
Sent: Saturday, April 05, 2003 10:46 AM

Peter,
Most of the smaller shrimp did arrive alive, but within hours of getting into the tank, and yes I did acclimate them properly, they were all dead, I expect to see a credit for those shrimp also. I am sorry for you and I both that this transaction has not gone well.
Total for all shrimp: $68.70
$56.40
$125.10
I will expect to hear from you by Tuesday the 8th of May. If I have not, I will disput this with the credit card company.
Thank you,

I DON'T SEE MY RUDENESS. I DO SEE THIER RUDENESS. WHO WANTS TO BE TREATED LIKE THIS????

 

[125gJoe]

Here's the second e-mail...

#2. From AZGardens:

Do you want me to try and reship this this week? Or just a credit to the card? Let me know. Sorry for the DOA's

----- Original Message -----
From: joe
To: azgardens@azgardens.com
Sent: Friday, April 04, 2003 9:26 AM

Peter,
They are all still dead, even tried to a bubble wand to help, still dead. Of the smaller ones 3 arrived dead. I can live with that but all 30 of the larger......I do want a credit for the 30 shrimp. Not an instore credit. I want it removed from my credit card. Please respond when you can.
Pictures attached.
Thank you,

I THOUGHT IT WAS CLEAR AS TO WHAT'S IS NEEDED....

(what now, a 'run-around'???)

 

[ChilDawg]

You are not out of line with what you had said...they are extremely defensive because they know that they are in the wrong. Shouldn't be hard to prove!

 

[125gJoe]

ChilDawg, yes....

And, that kind of defensiveness in no way justified.

Plain and simple - return my money. The product was delivered on time. Experience at packing the product may have helped, but I'm not at all sure about that!

 

[Dabbler II]

You have to look at it from the companys point of view
First how many people are out there just to get stuff for free. You always have to keep your eyes open for this if you don't you will be taken advantage of (how many people buy something from large department stores wear it for the evening, then take it back the next day for a full refund, it does happen) This is harder to control with all the internet and catalog busnesses now. So the have there procuders they have to follow. It seems to me from the e-mails you poasted that they were trying to keep you happy by crediting you for the doa shrimp and/or a new shipment of shrimp.

It is just like another post I saw on here that some one "got a great deal" on some fish or something they were mis marked or the fish person didn't reconize the fish properly and got them for $5 bucks insted of the $12 bucks they should have been. You don't see any one standing up for the company there they just laughed it off and bought a few more of the same fish for the discount price, not caring that they are sc**wing the company.


But for the record saying you will contact the credit card company on the second e-mail is a little unjust a little tackt would have gone a little further.

Just remember this statment (and I not talking about anyone here it is just words of wisdom) An honest busness is hard to find, honest customers are even harder.