wishmaster,
I'd say your experience was the exception rather than the rule with Jeff's place... I know TONS of people that have bought from Jeff's and most everything has been top notch... Accidents happen, I've learned that...
For example:
I bought a 50lb box of LR from Flying Fish Express... It came and the box was mutilated! The plastic liner was ripped, the was was drying out, it REEKED! My finace, much like youe wife, was NOT happy about this... So I called em, was told "hey, die off occurs during shipping, live with it!" by a very rude person over the phone... Well, I wrote them and complained about this... I just happened to get the same guy via email that I got via telephone... He again tells me the same story and continued his very rude tone... So, being the A-HOLE that I am, replied with a rather blunt letter stating my opinions of that guy, his mother's dating habits and told them I'd make sure everyone on the fish baords know what kind of BS to expect from that company.. So I made good on that threat, posted my very biased review of the company, its employees and its product on this very message board... The guy saw it, and posted my emails, along with my customer contact information, and again stated I was lying, there was no way the rock was as bad off as I claim... Well, I wrote to every email address the company had posted on their web page, finally getting the owner's personal secretary who brought the situation to his attention... He called me, explain that he himself had picked up the load of LR from the airport 2 days prior to this and 3 out of 100 boxes were damaged... He instructed his people to re-pack those boxes before shipping... This did not occur and I got one of those boxes... He made things right, gave me a refund for my purchase and told me to keep the rock, apologized profusely for what had happened and said apropriate action would be taken with the employee.. I asked him not to fire the guy cuz making a family go hungry over some guy's attitude is not something I want to think about at night, so I dunno how that ended...
The point of my rather long winded story, is that accidents do happen and one shouldn't assume that just because one shipment goes wrong that all others will too...