Can I order Penguin 200 Bio-Wheel Power Filter parts over the...

[kgb]

Over the phone? Mine came with no strainer, extension tube, or mid-level strainer. Their website says "order replacement parts online soon", but I'd rather not wait until they open that part of the website. Can I order these parts over their costumer service phone-line?

 

[Harlock]

Over the phone? Mine came with no strainer, extension tube, or mid-level strainer. Their website says "order replacement parts online soon", but I'd rather not wait until they open that part of the website. Can I order these parts over their costumer service phone-line?

Here's their info:

Our customer service number is 800.322.1266. Our representatives handle both consumer product and commercial system matters. Listen to the voice mail prompts to select the appropriate extension for your question.

Our phone hours are 8am-5pm (Pacific Time). Monday-Friday. Please note that Monday morning is our busiest time, so the wait could be longer if you call then.

When ordering consumer product replacement parts, please have the part number (if possible) and a credit card (VISA, MasterCard or American Express) available.

If you have a question that does not require an immediate response, you may want to e-mail us at techhelp@marineland.com. Most questions are answered within 24 hours.

You may be able to solve operational problems by referring to the Troubleshooting Guidelines which are found in all Owner's/Operations Manuals. If you have misplaced your manual, you can download it by navigating to the appropriate product or system page and clicking on the "Download Manual" button.

Have at it.