FREE!!!!!!!!!!!!!!!!!!!!(Must Read)

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Has anyone tried contacting them?

Kind of difficult to complain about slow shipping when the items are free to begin with. If they come great, if they dont what are you out? I dont recall it, but I am sure they had a while supplies last statement somewhere.
 
it doesn't say "while supplies last"
and it says "all entries will recieve.."

but there's no phone number on the website.. otherwise i'd call.
 
I know, I tried looking for a number too.

I hate when companies have a link "contact us" and then just give you FAQ's.

thats not contacting anyone! anyways. I wrote them an email. lets see what they say.
 
wow. a response already... but not an answer.

Dear Richard Lopez,

We thank you for taking the time to contact us.

I'm sorry to hear about the problems you are encountering. All inquiries regarding this contest should be directed to Damian Hall. You can reach him via email @ damian.hall@rchagen.com. I will also pass this information along to him.

Thank you,

Dave Restaino
Customer Service Dept.
Rolf C. Hagen (USA) Corp.
 
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I'm also waiting for Marineland to add a list of winners for C-series filters. Soem people have received their notices, but there's still no list on their website (contest ended June or July).
 
Dear Richard,


Thank you very much for your participation in our promotion. Due to an unexpected volume of responses, we received over 7,000 responses in July/August, we are backed up and delayed in shipping out samples. We will be sending them out as soon as we can. We appreciate your patience in this matter and want you to know that you and the other thousands of respondents are not being ignored or forgotten.



We hope that you continue to enjoy our family of aquatic products.



Sincerely,

Damian Hall
 
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