Dear Richard,
Thank you very much for your participation in our promotion. Due to an unexpected volume of responses, we received over 7,000 responses in July/August, we are backed up and delayed in shipping out samples. We will be sending them out as soon as we can. We appreciate your patience in this matter and want you to know that you and the other thousands of respondents are not being ignored or forgotten.
We hope that you continue to enjoy our family of aquatic products.
Sincerely,
Damian Hall