Green spotted Freshwater puffers

gregg604: I've been to king ed's MANY times =)
I'm a steady customer, however I really don't like that place. Not a good variety of stock, bad smell throughout the store and they give REALLY bad advice.
Perkys pets in new west is an excellent place to shop, they've got new and used equipment (trade ins as well), cheap tanks (not that king ed doesn't, in fact cheap equipment is the only reason I go to king ed) as well as used tanks and some that I think he custom makes which are awesome (such as the rectangular tall 20g and 30g). They also have REALLY cheap snails and shrimp (15 cents for a malaysian trumpet snail, 69 cents for ramshorn snails, 99 for nerite snails). They also carry native fish once and a while (pumpkin seed sunfish, sturgeons, sculpins). Aquariums west on burrard is excellent for plants, need any info on plants call them.
Hmm I'd love to tell you more but I'm gonna be late for hockey, I have to leave early and theres an accident on the alex fraser right now =(
 
I work at the Big Al's here in Montreal.

There is NO WAY in any shape or form that anyone in my store would ever tell anyone that our pipe fish can live in freshwater. Let alone "thrive".
In fact they are in our salty section in the delicates tank.

As for the store. It is spotless and doesn't smell at all. Our fish selection is the best anywhere in Montreal. (customers words not mine) As are the prices. The Local Hagen store employees shop for their fish and plants with us since their employee discounts at their store got cut and they now have to pay full retail price. We're cheaper by a mile.

So all Big Al's aren't the same. But I will print this out and fax your complaints to the head office and see if we can't help clean up your local store. The company is actually quite good when it comes to fixing customer complaints.

No names mentioned of course.
 
Big al's doesn't smell in fact as far as uptaking of tanks and service big al's out here is awesome. It's just the prices and knowledge of rarer specimen that frighten me =)

I was talking about a local store called king ed pets owned by a money hungry man, he just wants the almighty dollar and will do anything to get it. However the store is good for prices on tanks and equipment, I paid 100 can. for two aquaclear 500s, 195 for a rena xp3, and 640 for a 135g tank + stand. They also have a deal, 3 plants of any kind for $7. They have an awesome selection of driftwood (already leeched and sunken) as well as a wide array of bagged substrates ($5.95 for 20 lbs!!). I shop there for the stuff I already know about and need, not for stuff that I need to ask info about. They're idiots when it comes down to info, I'm not kidding they told me I could cycle my 135g right away after I bought it by taking the water from my old tank and putting it in. Of course I knew that wouldn't work. However, big al's needs to really improve on their staff. just hiring for the sake of hiring to meet demand is a BAD idea. There's several people working at the local store that doesn't even really know anything about fish. One of them actually asks me to help customers when I'm in there (I actually enjoy doing it, owning my own big al's chain would be a dream come true to me).
 
Originally posted by ScottoMacD
I work at the Big Al's here in Montreal.
Click to expand...

Big Al's is one of the best shops I go to. Been to one in Calgary which was equally impressive as the BC ones. However, I will admit that they are making a few mistakes here and there like the one with the pipefish. I think they have high turnover rate which leads to alot of new staff who are still learning.
 
You must log in or register to reply here.
AquariaCentral.com
Top Bottom