No harm in.....
More circulation, better aeration.
When you said "retail system" I'm assuming it's not a nano tank.

These large systems can
so often be underoxygenated. Part of oxygenation is water turn. For example, you could have a blasting fountain on a lake, but if not all the water is getting there, it's inefficient.
Here's the problem with a lot of retail systems as I've observed them. If a "mondo" pump is put in there for circulation, store owners are too often faced with fish "stuck" to the intakes. This is understandable. To make matters worse, many retail systems are
not set up optimally in the least sense!

The idea is to "turn" fish, so there's not much given to a "biological" filtration system set in place. There is crushed coral, vacuuming, etc. The usual maintenance. There just isn't the
stability in many retail systems that hobbyists have in their own home setups. Yes, it's true.

Hobbyists no doubt have much healthier, less morbid systems.
In the absense of a really strong water flow, and surface exchange, there
must be alternatives in place - and it is very doable. Now, most retail SW setups do
not enlist the usage of "bubble curtains," as this is squeamishly a "freshie" thing to do.

But it does help with aeration from the depths of the tank on up. Understandably, O2 exchanges by mere "contact" of all the molecular activity going on, but the question is, is it
enough? In larger systems it can indeed be a problem.
In one large non-sump system, we used two hang-on type filters with extended "draw siphons" which took the water from about 3/4 down in the tank, and served only to "splash" it back in at the surface. This circulation is better than an inadequate powerhead, and you can have fairly large "heads" on the intakes which help prevent the "sticking" of fish.
It sounds like your system obviously is completely O2-deprived, but I'm willing to bet you could use some help in that area. I could be off-base, but this is so often overlooked. One thing that can be done is to actually generate circulation/aeration
manually. This can be done as little as once a day in a retail environment and provide great benefit. It's simple as pie, too!

I wouldn't recommend getting a yardstick and flailing it about as though you were concocting a witch's brew, but if you folks have a good airpump you can blast some fresh air in via a hose for a few minutes. You can move it about the tank, and this will only add insurance that you are getting that water circulated.
Some of the best circulation comes from active fish! And I'm sure you have plenty in there, so that's why I somewhat question the circulation as being too inadequate. I just think, however, that it is never a bad idea to add extra insurance. "Fresh" tanks always seem a bit "healthier," don't they?
How is the actual air
source near the tank? If you are drawing upon stank air, you're
not going to be exposing the tank to fresh O2. I've been in some really "closed up" stores, and you can tell just from the "mustiness" that it's not "fresh." I'm no chemist, but I can't see that as being more optimal than fresh air.
There could be a combination of things at work, and that is the case more than a few times with hobbyists, as well. We have problems, so we are looking for a "solution." The key is we have problem
S and so we should be looking for solution
s. A bit of a play on words, but I believe there's some truth to it. If more than one thing is at work against us, we may need a combination of "fixes."
Starting with optimal circulation and a fresh O2 exchange is the elimination of one potential problem that can wreak havoc on tanks, and often it's
not seen until "long term." Conversely, some folks can whack out a huge water change, and the fresh water contains such an imbalance of oxygen that the fish actually die within 12 hours. This can be seen by a sudden "panting" of the fish, or "gilling." We are wondering what the heck can be "wrong" especially since we just did a "good" think for our tank. Ah, but this hobby is not about "sudden changes," even for the better. So as you tweak in that system, try to do so gradually. Dumping a huge amount of water in order to get "fresh" water in could prove fatal if you're already dealing with a depleted system. Agitating it, and getting fresh O2 via the surface exchange is far more gradual, and less "invasive."
There's a lot that might be at work here, and this is just one aspect of concern - certainly in no way a "diagnosis." But maybe you'll get some suggestions that might answer your problem from the folks here!
