heres my review on Aquadise...

[FryingPan]

Well, here it is- a week and a half later, and nothing. Still says my order is pending. What's the point of paying for 1-2 day shipping if they take 124309810908 days to put it in the mail?

I'm seriously frustrated right now.

 

[Cypress]

What's your order number? Mine is #56 placed on the 20th and still nothing. I tried to find contact info on the site, but I didn't see anything. Hopefully is went out toady? Who knows.

 

[FryingPan]

What's your order number? Mine is #56 placed on the 20th and still nothing. I tried to find contact info on the site, but I didn't see anything. Hopefully is went out toady? Who knows.

#58 Lolz.

 

[FryingPan]

Well, my order came in today. Got lots of java moss, which is good, but they didn't ship me my hairgrass- the one plant I was COUNTING on having. They gave me a ton of dwarf sag instead. Not what I was wanting at all. Not even close. Hell, the two plants aren't even SIMILAR.

Aquadise, if you morons are reading this- I'm never ordering from you jerks again. Total waste of time and money.

 

[Cypress]

ARGH.... theoretically mine should have come today too then. How did yours come?? USPS? My Postlady is a bit of a spaz.... Maybe my box is on my neighbors porch as we speak....LOL

Sorry to hear you didn't get what you wanted though. According to their website policies, they should send what you were missing if you call them.

 

[Cypress]

From aquadise.com:
Missing and wrong item will be cover by any shipping method. DOA guarantee will only cover Priority and Express shipping only. Please send all Inquiries to Customerservice@aquadise.com. We will reply within 24-48 hrs.

 

[happybob59]

It's weird that this post is still going! I ordered from them awhile back and all the plants I got died. I asked for my money back and the next day I got it refunded to my credit card

 

[FryingPan]

From aquadise.com:
Missing and wrong item will be cover by any shipping method. DOA guarantee will only cover Priority and Express shipping only. Please send all Inquiries to Customerservice@aquadise.com. We will reply within 24-48 hrs.

They substituted the sag because the hairgrass was in "bad health."

Due to the volatile nature of our product(perishables). Some plant can be unhealthy and are unable to ship. We reserve the right to sub a different plant of equal value in place of the unhealthy plant. We appreciate your understanding. If you are dissatisfied with our policy, please feel free to contact us at cusotmerservice@aquadise.com to resolve any issue.

 

[Ulan]

So their policy is that they can send you whatever they want, regardless what you order? That's an endearing policy, indeed.

 

[FryingPan]

So their policy is that they can send you whatever they want, regardless what you order? That's an endearing policy, indeed.

Pretty much. I guess dwarf sag was the closest thing to hairgrass they had. :thumbsdown:

I would have appreciated a phone call or an email letting me know they were going to sub my hairgrass out.