Clawlan,
Just wondering what kind of declor you use?
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Add dechlorinator/dechloraminator of choice . Water must be conditioned before using Bio-Spira™ or the bacteria will die from the chlorine or chloramines normally present in tap water. However, ammonia-removing products like Ammo-Lock and Bio-Safe, which will give the bacteria of Bio-Spira nothing to feed on, must be avoided. However, water conditioners such as AmQuel®, Prime™ and Ammonia Detox may still used and should be used if you have to neutralize chloramines in your tap water.
Where did the underlined statement come from? There is nothing that will remove ammonia from your tank water except water changes, appropriate bacteria, or ammonia absorbing agents. Prime, ammo-lock, and all other products of the nature detoxify ammonia, however leave it available for the biological filter to consume. There are two different types of ammonia, one harmful to fish, the other virtually harmless to fish..these products transform ammonia into the harmless form.
Blue