My grandma's computer has a bug she can't shake. She has an up-to-date Macafee subscription that's supposed to keep her safe. Yesterday she spent 2 hours on the phone with a guy from Macafee who uninstalled whatever he needed to and got rid of the malady. Today, it's back. So she calls them back and now they want money to help her. She's running around in circles with these people, has been for almost another two hours, with three different people.
My question is: can we get rid of this our ourselves with a virus software that is obviously not doing what it's supposed to? Is there a way for us to circumvent whatever is wrong and fix the problem?
It's some adware thing called snap.do.com. It has taken over her homepage completely. She can't use her computer at all. It's a Dell desktop computer, 3 years old, with Windows 7.
Can anyone suggest a course of action? She just doesn't have the 180 dollars they want to fix the problem that never should have happened in the first place. Right now, we not recommend Macafee for virus protection software. :thumbsdow
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My question is: can we get rid of this our ourselves with a virus software that is obviously not doing what it's supposed to? Is there a way for us to circumvent whatever is wrong and fix the problem?
It's some adware thing called snap.do.com. It has taken over her homepage completely. She can't use her computer at all. It's a Dell desktop computer, 3 years old, with Windows 7.
Can anyone suggest a course of action? She just doesn't have the 180 dollars they want to fix the problem that never should have happened in the first place. Right now, we not recommend Macafee for virus protection software. :thumbsdow
Sent from my iPad using MonsterAquariaNetwork app