The impeller is in a black plastic case, it should fit tightly into its slot, make sure the 2 "fins" on the case align with the slots so it is in properly. The impeller shaft should have a rubber bushing at the bottom, if this is damaged or missing, this may be your problem. The impeller itself should have equally placed plastic fins arround a plastic hub designed to turn. Make sure all those fins are in place, and not missing or cracked. It is also possible something is stuck(snail shell, rock, toy car etc) in the filter box near the impeller. check it and clean.
is the filter opperating properly? water flow seem normal? is it brand new where you could return/exchange it or is it used.
Mine has run silent for almost a year.