Ok, so the coral has been pulled from the tank and I did a 30% water change as well. Panda's are pissed I took away their hiding spot but otherwise everybody is doing ok. Thank you for the feedback and now I will have to come up with another scaping idea.
I'm not sure of the details for the softener but given the location of the "pre softener tap" using it instead of the tap is next to impossible.
I see TDS testers online (and can see having one in the future because I want to have a nanotank one day), are there any other "hardness" tests available to check the before and after water at the tap ?.