I agree.Holly9937 said:I know there are ways to naturally lower the ph, but I personally think your LFS is full of crap!!
My last batch of 10 oto's are in 7.6 to 7.8 pH water.
My water is naturally 7.6 out of the tap.
All 10 have survived for 4 weeks in my QT tank, and I just recently moved most of them into the 60G.
So the high pH has nothing to do with the oto's dying.
As everyone else said, oto's are notoriously fragile when bringing them home.
I used to buy 2 to 4 of them almost every month, and it never failed that half would die within the first week.
Please don't ask me how my last 10 survived like that, cause I have no idea.