Props to Rena and the "new" Filstar

[JosephMCorbett]

Beviking, guess I'm an idiot, but I didn't just try to pull it apart....didn't even think about it because of the clips. When I was on the phone with Rena customer support I told him that I was taking it off to drill out the holes to make it stop whistling dixie and he says, "yeah, that sounds right". I was hoping he would say, "no, you just need to.....", but he didn't. And then after I told him I broke it, I asked him how you are supposed to get them apart once they're together, and he says, "it's pretty much a one shot deal".

 

[Bmeasure]

If you were on the phone with Tech Support and they gave you the "go-ahead" to take it apart and didn't give instruction (and it appears didn't know diddly) I'd talk to his manager and get a replacement sent to me for free! That is THEIR mistake, not yours. What kind of answer is "that sounds right" anyways? If he didn't know....he shouldn't have said anything! Do you know his name? Most quality companies will send you a replacement regardless of whether you know his name or not. I have had things replaced many times without cost. Once I ordered a porcelain item (which had 1 main body and one small attachment) and while I was taking it out of the box the smaller part fell to the floor and broke. It wasn't there fault (necessarily) that I dropped it, and it could be arguable whether it was my fault or not. They replaced it immediately and actually sent me a whole new item (not just the smaller part!

 

[beviking]

JosephMCorbett, no, you're not an idiot. I actually thought that you had to pull the clips outward too until I tried. 2 clips, 2 hands, and I still had to pull the pipe apart...wait a minute, the couldn't have improved on this and made it MORE difficult! That's when I looked at the directions.

I agree with Bmeasure about the replacement for free. Call and explain that you spent $ on the filter, asked for help, did as directed, and the thing broke. It can't cost them much more than postage to send you a new piece! Worth the price of keeping a customer satisfied.

 

[JosephMCorbett]

Sorry guys, maybe I wasn't clear. I broke it, then called. The reason for the call was to order a new spraybar. I figured while I was on the phone with the guy I would see what he thought of the whistle and the solution, as well as my problem getting it apart. From his response ("that sounds about right"), I figure he is familiar with the problem/solution. And as far as me breaking the piece, his response ("it's pretty much a one-shot-deal") tells me he doesn't know s*** - if you can just pull it apart. Who knows, he was about as much help as if I called my grandma; however, he did tell me about the renapumps.com web site and gave me the part number. I didn't try to get a replacement for free because I'm the one that broke it....should have looked in the directions.