The petsmart in our area has a decent manager and the employees seem to know a thing or two. Decent selection of relatively healthy looking fish (nothing fancy as a rule but sometimes you find the odd oddball). The other petchain store (see thread "LFS Hilarity") seems to specialize in incompetence and high prices. While I was there researching my material for my lfs hilarity thread I heard one of the saleskids advising a 10 year old girl and her mother that "Tiger Oscars make a great addition to a community tank as small as 10 gallons because of their beautiful colouring"
But I would agree wholeheartedly that the quality of a chain store is determined by the people working there and not necessarily the name above the door!
But I would agree wholeheartedly that the quality of a chain store is determined by the people working there and not necessarily the name above the door!