I'd say something was wrong with that one....who knows, to each his own, get what you want and are happy with....but if you aren't satisfied...take it back.
Call 1-800-526-0650 Monday through Friday 7:00 a.m. to 5:30 p.m. EST. You can also email them. Go to www.tetra-fish.com, then scroll to the bottom and click Contact Us. :thm:
hmm they discontinued them from petco recently but some still have parts for them. Also look at www.bigalsonline.com they sell most parts filters and other equipment
I got a pf500 free with a used tank I bought.day one the motor fell out spilling water all over.Was flat out impossible to get parts for.Contacted the company only response was spam emails about new products.
fixed it with silicone and it works ok