For the power of it and all that it seems superb. Only if my cabinet is open can you hear a very 'slight' hum. It is more or less silent. Ease of setup and the way it is all seperated into trays with lift out handles is fantastic. It woulld be 100% if it didn't have this problem. It is a major problem though, left it in the bucket over night, had aboout 5-10 litres in the bucket. This could be a really good way doing a water change, just empty the bucket out every 2 days...and add more...haha.
Tetratex EX1200 Leaking (Marineland C Series)
- Thread starter Istanbul_Kop
- Start date
They phoned me this morning.
As the shop said, there is a fault with some batches (mostly older ones).
They have sent out another hose adapter via courier (should get here tomorrow).
They said there is a 90% chance this will fix it. If not, they'll sort it out if I ring them back.
Fingers crossed. Hope it works.
As the shop said, there is a fault with some batches (mostly older ones).
They have sent out another hose adapter via courier (should get here tomorrow).
They said there is a 90% chance this will fix it. If not, they'll sort it out if I ring them back.
Fingers crossed. Hope it works.
That's what they sent me.
Got the part.
Still Leaks out the handle. GRRRRRRRRRRRRRRRRRRRRRRRRR!
Will get back in touch.
I had the same problem, but it was a loose rubber gasket. They sent a new seal and motor and it has worked perfectly.
They are sending me a new filter.
Will have it by Thurday.
Can't say fairer than that. Great customer service indeed.
Just a bit dissapointed in the product. I mean, it is great at er...filtering. But obviously I'm a bit soured.
Will have it by Thurday.
Can't say fairer than that. Great customer service indeed.
Just a bit dissapointed in the product. I mean, it is great at er...filtering. But obviously I'm a bit soured.
Good News Peeps!
The new filter arrived. It was an entirely new unit!!!
New cannister, new head, new media, new trays, new clips - everything.
Promply switched over my media from my leaking cycling filter and started up the new filter.
NOT ONE DROP YET!!!! Nearly been 24 hours (touch wood).
I am delighted with Tetra, a whole new filter with all parts and a spare hose adapter (which is 19 quid - roughly 4,000 US Dollars)...so I'm delighted. Obviously it is bad that it leaked in the first place, but they knew about the problem and sorted it with the minimum of fuss.
Oh crap...it just started leaking....JOKING of course. Jinxed it now, I expect a leak to start in an hour after this post.
The new filter arrived. It was an entirely new unit!!!
New cannister, new head, new media, new trays, new clips - everything.
Promply switched over my media from my leaking cycling filter and started up the new filter.
NOT ONE DROP YET!!!! Nearly been 24 hours (touch wood).
I am delighted with Tetra, a whole new filter with all parts and a spare hose adapter (which is 19 quid - roughly 4,000 US Dollars)...so I'm delighted. Obviously it is bad that it leaked in the first place, but they knew about the problem and sorted it with the minimum of fuss.
Oh crap...it just started leaking....JOKING of course. Jinxed it now, I expect a leak to start in an hour after this post.
