As I said, it could have been the exception, although its no excuse to have to store frozen fish for almost a week while waiting to verify that the pics I sent were sufficient for a refund. I would use Dave's, simply because he is willing to refund the shipping costs as well for DOA fish. I will never order again from someone who doesn't ( I lost half of my total payment in shipping, $70 for fish, $70 for shipping ). I would also advise against anything but airport pickup for shipping. Otherwise your fish are going to sit in a bag all day on a truck until they get to you. They will be in one bag, meaning if one goes the rest go. It might work fine for some fish, but with sensitive Africans I wouldn't even try.