Ok. the hagen rep just emailed me the following response:
The Aqua Clear 500 is three times the size you need for your aquarium. This may be why you are experiencing excessive flow from the output. This may also be the reason fish are getting stuck to the input. If the motor is vibrating, I suggest you return it to the retailer as it is most likely defective. It should run completely silent. I suggest you exchange it for a smaller unit, like the Aqua Clear 300 which is suitable for aquariums up to 100 gallons, or the 200 for aquariums up to 50 gallons. There is also a flow control on these filters which can be used to reduce the flow. When you bring the filter back to the store, I also suggest you bring a water sample to have it tested. If there are any problems with the water quality, this may be causing the fish to become weak, which will explain why they are getting sucked into the filter as well.
Do people agree that the AC500 is way too big for the tank? I didn't buy it from a store, but it came with the tank used. I have read that many people use this size on a 55 gal.