Why is that NJ - Just because they didn't agree with significantly overfiltering their tank like, ummmmm, wellll, you prefer
- LOLAC 500 killing my fish left and right
- Thread starter rdelbalso
- Start date
- LOL
They were wrong because they didn't know how stocked the tank was. I can have an Emperor 400 on a twenty gallon tank and it doesn't mean it's too much because the tank could be very overstocked.
Hey NJ, perhaps they didn't know the tank was very overstocked because the person who emailed them asling the question never told them that.
You can't assume the customer service folks are bad unless you know the full story.
Plus, it was not like this customer service person was trying to make more $ for hagen - they actually said that the filter was too big, take it back and exchange it for a smaller (and thereby cheaper) one
You can't assume the customer service folks are bad unless you know the full story.
Plus, it was not like this customer service person was trying to make more $ for hagen - they actually said that the filter was too big, take it back and exchange it for a smaller (and thereby cheaper) one
Well, it's their job to ask. I didn't say he was just trying to get money for hagen, I'm saying that the customer service people shouldask more questions before just giving a diagnosis.
No, especially when you are dealing with a communication such as email, its the customer's responsibility to provide all the facts up front, especially if they are doing anything out of the ordinary - such as overstocking the tank
