Just wanting to say hello! again to everyone.
I was going through some SERIOUS withdrawals hehe
So the internet was ordered around August 30th...
We were told to wait 5 business days for a phone call from Telus (internet company).
We waited 6 business days and didn't hear anything so decided to contact them. When we called we learned that the internet service was turned on but no one sent us a modem
.... we let that slide. We were told to wait another 3 business days and the modem should arrive.
Should, being the key word in this rant
We waited 4 business days and called. We were told it should arrive later that day. It never did, so we called again and learned it was not sent, again.
We were then told it was sent on a "rush order" and should arrive in 2 days.
You guessed it... it didn't arrive.
Called again and it still wasnt sent out. By this time we were quite frustrated. Then the representative told us that none of our previous calls had been recorded.
So we decided to give it one more whirl... 4 business days later (today) it has finally arrived, by the front door where anyone could have taken/stolen it.
Anyway, I hooked it up and here I am!
If you are wondering, we called again (lol) to complain and got:
1 month free phone service
our 45$ activation fee for the phone was waved
and our first month of internet is also going to be free.
Still not worth the hassle, but we'll take what we can get
Anyway! Glad to be back!
-Emily
I was going through some SERIOUS withdrawals hehe
So the internet was ordered around August 30th...
We were told to wait 5 business days for a phone call from Telus (internet company).
We waited 6 business days and didn't hear anything so decided to contact them. When we called we learned that the internet service was turned on but no one sent us a modem
.... we let that slide. We were told to wait another 3 business days and the modem should arrive.Should, being the key word in this rant
We waited 4 business days and called. We were told it should arrive later that day. It never did, so we called again and learned it was not sent, again.
We were then told it was sent on a "rush order" and should arrive in 2 days.
You guessed it... it didn't arrive.
Called again and it still wasnt sent out. By this time we were quite frustrated. Then the representative told us that none of our previous calls had been recorded.
So we decided to give it one more whirl... 4 business days later (today) it has finally arrived, by the front door where anyone could have taken/stolen it.
Anyway, I hooked it up and here I am!
If you are wondering, we called again (lol) to complain and got:
1 month free phone service
our 45$ activation fee for the phone was waved
and our first month of internet is also going to be free.
Still not worth the hassle, but we'll take what we can get
Anyway! Glad to be back!
-Emily
At any rate, welcome back and good to see ya!
