I've ordered plant packages from them twice...back in 1998 and again about a month ago now.
They both went smoothly, the plants were in great shape, and everying was cool.
However this last time I did try to contact them to get shipping information...called twice and e-mailed once...without a reply. That's pretty annoying if you ask me. If there were any problems I'm sure I would have been pissed. But since it went smooth, I have no real complaints.
Tachometer